He didn't check the availability of any E-side (as far as I'm aware anyway). To be honest I think my story impacted on him because he did seem genuinely bothered about sorting the issue. To be honest, I don't know if that's in his abilities (changing the e-side) it may well have been as when I discussed it he said he wouldn't know which one was better E-side (all though from what you guys have told me this is clearly not the case I didn't want to call him a liar as I thought it may well impact on what he does for me!)

I tried Sky again and to be honest they are just not bothered. They won't even let me speak to second line support. I could get to second line support but it would involve deception and lying, which as a fellow engineer would annoy me if someone did that to me.

At this point the best idea I have is getting a brand new line installed (while keeping the old one active). This will force me onto (fingers crossed) a new e-side as well as having brand new copper run to the house. I can then simply cancel my other one.

It's a risky manoeuvre but if I can get a line installed for free I will do it. Might have to end up on BT Internet though.... which I can't say I'm too happy about.

It's not too difficult to get someone back out. Just ask for customer solutions team. I have a few emails of a few people within the team myself (I know an absolutely great guy). I'll forward you some details.

Also get this raised via the executive team at sky as a complaint. You had raised this as a slow line and someone sent you out a line engineer. Not good enough. I'll PM you info of both teams. I'm not sure if you're supposed to message them all directly but heyho - what can it hurt!

If you currently have only 1 line then having a new line installed will not involve running new copper to the house as they will use the spare pair in the existing line. But it would make use of different cabling in the rest of the trip back to the exchange so may still fix the issue.