Hi,

We ordered a phone line only.

The intention was to use one of the smaller ISPs (Clara, Xilo, Zen)

rgds

Read more slowly .

In which case your problem is normal.

While it the checker may update in 24 hours, there is no guarantee. Hence the availability of Simultaneous Provide, but too late for that anyway now.

Some people have had to wait several days for the checkers to update, and some smaller providers when talked to can push things through as a manual order (but much rarer in 2012 than it was in 2008)

Thanks for the info.

I assume 'Simultaneous Provide' is an industry term for the provision of a bundled phone/broadband service.

The implication seems to be that, had we gone down that route, we'd have avoided some of this difficulty.

If that is the case, does that put ISPs who don't offer bundles, and customers who choose not to take bundles, at a disadvantage?

I had thought that Openreach and BT Wholesale had an obligation not to discriminate beween ISPs.

rgds

Not totally true

Sim Provide does not just mean bundle with Same Provider.

You can have a BT telephone line rental and Zen broadband installed at the same time via Sim Provide. The orders are linked by a reference number.

http://www.thinkbroadband.com/guide/migration.html#s... covers it a bit more.

Phone and broadband do not have to be from the same supplier when using Simultaneous Provide, but both do have to be BT Wholesale-based to allow them to link the orders.

Whether the phone/broadband suppliers offer or are capable of using Simultaneous Provide is another matter.