In reply to a post by uno:

From the last count of some posts on ISPr and other forums.

SYDR is SLU and won't be able to issue a MAC. You'd not be able to switch with one and would have to cease and get a new order booked with a new ISP - which does mean you'll be without service.

Matt

Hi Matt, I do have a copper line installed by BT OpenReach which is why my service is provided by. Why have they told me to request a MAC code if I don't require one?

Things may have changed at SYDR then... but the last posts I saw claimed you couldn't request one and SYDR weren't able to generate them.

Matt

In reply to a post by XRaySpeX:

In reply to a post by sam86:

still got the same IP after moving

With same router? With same MAC addy? That's why!

Yes I'm aware why, I meant to the DHCP/IP Pool scenario. Like I said I made sure I was going to be with a service that provided dynamic IP's when I moved to LBO. Just I've had the same since June 20th and they refuse to release my IP/Issue a new one.

In reply to a post by uno:

Things may have changed at SYDR then... but the last posts I saw claimed you couldn't request one and SYDR weren't able to generate them.

Matt

Alright thanks for that info Matt, I'll check into it. A down time wouldn't be great but I've decent H+ around here so it won't be the end of the world.

but it's £450 to buy out my contract with LBO atm.

Check what OFCOM did about termination fees

http://consumers.ofcom.org.uk/2010/06/cheaper-charge...

the monthly amount used to calculate an exit fee was reduced using powers that apply to all comms providers.

In reply to a post by yarwell:

but it's £450 to buy out my contract with LBO atm.

Check what OFCOM did about termination fees

http://consumers.ofcom.org.uk/2010/06/cheaper-charge...

the monthly amount used to calculate an exit fee was reduced using powers that apply to all comms providers.

That is awesome thank you, no chance am I going to pay them the £450 then.
There demanding the entire monthly line rental for the rest of my contract as well as a fee for terminating.

I've also spoke to another company on SYDR, and I actually might swap over to them. They seem very helpful in comparison and there prices are competitive.

In reply to a post by yarwell:

but it's £450 to buy out my contract with LBO atm.

Check what OFCOM did about termination fees

http://consumers.ofcom.org.uk/2010/06/cheaper-charge...

the monthly amount used to calculate an exit fee was reduced using powers that apply to all comms providers.

I thought that only applied to the big providers and the little ones were still free to charge as they saw fit (which i thinks outrageous),

LBO also said i would have to pay £450 to get out even though at the time i had not even got connected yet but had gone past 7 days since order date so basically it was you either stay with us or pay, I did not have the £450 so i had to stay even though i got offered a lot better deal with my ISP at the time (talktalk)

Also looking at their FB page lately they seam to use the termination charge as a way of kinda bullying customers to stay because they know no one will pay that much to leave.

Ive had a lot of problems my self and they wont even let me downgrade packages im forced to keep paying for the faster services im not longer getting.

There own sip service over rides any of your own as well and they refuse to sort it because its for a 3rd party provider so you cant use your own (even if you dont subscribe to their sip service the router still acts as if you are). which has caused me personally some problems.

Sorry for piggybacking onto you post sam86 just wanted to kinda let you know your not alone in having problems with them and them not really doing much to solve them.

Ash

Edited by acpsd775 (Tue 02-Oct-12 16:38:40)

Well just spoke to the technical manager at LittleBigOne, seems they still refuse to change the IP however he basically admitted his technicians where lying about having access to the network logs at the time of the attacks.

Can't get the MAC code without settling the bill and says there cancellation charges cannot be changed. So not sure what I plan to do now.

If they are subscribing to the MAC system, then point out that withholding the code is against Ofcom rules.

They can highlight that you owe them money and will pursue, but cannot withold the MAC until this sum is paid.

In reply to a post by acpsd775:

I thought that only applied to the big providers and the little ones were still free to charge as they saw fit (which i thinks outrageous

"Ofcom expects other landline providers to apply similar principles and to reduce their early termination charges to similar levels. If they don�t, they could face formal enforcement action."