In reply to a post by yarwell:

In reply to a post by acpsd775:

I thought that only applied to the big providers and the little ones were still free to charge as they saw fit (which i thinks outrageous

"Ofcom expects other landline providers to apply similar principles and to reduce their early termination charges to similar levels. If they don�t, they could face formal enforcement action."

Ahh right learnt something new every day i thought it was just the bigger providers lol

thanks for the clarification

Ash

You could just order a new phone line and broadband, the current line is unbundled and if they try to persist with charging you the full rate just leave it there and make it a public open wifi hotspot or something.

"Ofcom�s interpretation of the Regulations is that consumers who end contracts early should never have to pay more than the payments left under the contract � in fact they should often pay less, to reflect the costs providers save because the contract ends early." - so you could write and ask for a statement of their costs to terminate pointing out their obligations under the general provisions of the communications codes.

In reply to a post by yarwell:

In reply to a post by acpsd775:

I thought that only applied to the big providers and the little ones were still free to charge as they saw fit (which i thinks outrageous

"Ofcom expects other landline providers to apply similar principles and to reduce their early termination charges to similar levels. If they don�t, they could face formal enforcement action."

But a landline is not being provided by LBO. Didn't the OP say it is with BT?

As I remember that OfCom doc, didn't it only apply to landline/bb bundles?

In reply to a post by RobertoS:

But a landline is not being provided by LBO. Didn't the OP say it is with BT?

He said was installed by BTOR. Don't OR install for all providers? He's unclear as to who provides it as he said his phone system is only VOIP.

In reply to a post by RobertoS:

As I remember that OfCom doc, didn't it only apply to landline/bb bundles?

No, it is entitled "Cheaper charges for UK consumers to end phone contracts" and explicitly includes BT Call Plans.

Edited by XRaySpeX (Wed 03-Oct-12 00:55:49)

It's sub-loop unbundling, so it's an Openreach tail fully unbundled to an SYDR cabinet AIUI. Corrections welcome.

OFCOM made various statements relating to their interpretation of Unfair contract terms and General Conditions in the comms codes. You will see in the link I posted VM cable broadband only as well as voice and bundles, but these were just examples negotiated with big ISPs. The General Conditions apply to everyone.

In reply to a post by yarwell:

It's sub-loop unbundling, so it's an Openreach tail fully unbundled to an SYDR cabinet AIUI. Corrections welcome.

OFCOM made various statements relating to their interpretation of Unfair contract terms and General Conditions in the comms codes. You will see in the link I posted VM cable broadband only as well as voice and bundles, but these were just examples negotiated with big ISPs. The General Conditions apply to everyone.

Yea, there Technical Manager pretty much said "Sorry, but ofcom won't enforce them on us so they don't apply"...

Anyway after another round of complaints and having the same manager admitting that there tech support where lying about all the log access and they had no logs at all. Only assumed I was wrong about being under an attack.

I've ordered a new phone line, TalkTalk business line for now. I really don't care about speed, rather have stability. I work online and run a limited company from home.

However, the reason I'm bumping this is my internet has been insanely unstable ever since I started forcing this complaint on my ISP.
This is actually a good day since then:
http://i.imgur.com/mLZof.png

I normally get up to 10 disconnects an hour after 5-6pm, and it stabilizes around 8am. Very odd, they keep saying they'll pass the issue on and phone me back. They do, they phone back always mid day and say it's been stable for hours so it must be fixed. It's appearing extremely dodgy to me that my internet is in this state after I made accusations and pretty much [censored] off there entire tech department. (all 5 members!)

The thing is, I've been sorting out all my debts over the past 5 years. I really don't want these [censored] trying to chase me for £500, but after all that they can get screwed if they really want the money.

Edited by deleted (Sun 14-Oct-12 01:12:13)

LBO ADR

4c. Independent Adjudication
If, after following our internal complaint procedure, your grievance has not been satisfactorily resolved then Ombudsman Services may be able to help. They are an independent dispute resolution service approved by Ofcom and further information can be found on their web site:
www.ombudsman-services.org
A complaint may be taken to Ombudsman Services if we have formally told you that the complaint that you asked us to resolve is in deadlock, or if the complaint you made to us has not been resolved within 8 weeks. Alternatively you can request that we issue a deadlock letter to allow you to refer the matter to Ombudsman Services if you feel we are not going to be able to resolve your complaint.

That's the way to avoid any possible charges. I believe it also costs LBO a couple of hundred quid or so in charges for the investigation.