MY PARENTS HAVE HAD THEIR LINE STOLEN BY OPENREACH BECAUSE SOME HOW OPENREACH CHANGED THE ADDRESS ON THE TELEPHONE LINE THEY HAVE USED FOR 12 YEARS. NOW THEY ARE HAVE TROUBLE GETTING ANOTHER PHONE LINE THROUGH SKY WHO HELPED OPENREACH TAKE IT TO START WITH CAN ANY ONE HELP I HAVE EMAIL OLIVIA GARFIELD CEO AT OPENREACH TO ASK FOR HER HELP

I'm surprised you needed to email her, you shout so loud .

Anyway - a moment's thought inside that skull of yours should make it perfectly obvious nobody here can help you more than she can.

Nor can Openreach steal the line. It belongs to them.

Changing an address on the post code section of the royal mail website should work - but it never has for me.I was waiting for an operation once in hospital, they checked my address with me. I said it was wrong. Not to worry, they said., we can change it. 15 minutes later they returned and said they couldn't. It accepted the changed then promptly reverted.
I've just given up. we get mail for all sorts of similar address and just re-address it. Fortunately, we get other peoples mail usually rather than the other way round.
Aren't computers wonderful??

Remember some people that find TBB aren't as 'puter literate as you

Just sayin'

You can usually have two adressses set up and I suspect thats what the problem is. You can have one address for where the service is provided but you can have a different billing address. Most compaies allow you to change these things online but with BT you have to phone them.

It may be whover had the house previously had a seperate billing address so what may have happened is that the address where the service is provided may have been changed to your name but they may still have a seperate billing address linked to it. Have you checked the actual pdf bills online to see what address they have on them?

Another check is to look up your Postcode on the Royal Mail WEb site to checkthat it comes up with the right address

How did you get the line put in your name? If the line still had dial tone it sounds as if the previous tenant never formlly gave notice he was moving.

If you are getting bills BT must have the line in your name assuming the bills are actually addressed to you.

Why BT refered you to Openreach I don't know. You point of contact would be BT Retail who do the billing and accounts

They all know that caps is shouting. The rest of my reply to him was the meat of it anyway.

I realise that I'm replying to the old bit of this thread, but it might help still...

Isn't there an obligation on Openreach (and/or BT Wholesale) to have the correct address that the phone line is physically provisioned for?

Certainly they are required to use location information for emergency calls - to both supply that information to the emergency service, and to choose which service will take the call (eg, which county police force).

If they have this address information wrong, surely they are failing to honour that commitment, *and* potentially putting your family at risk! Well - it's an angle to pursue the change with anyway

BT Wholesale's 999 product description