Note that exchange is Market 2 with LLU Services = none. Orange gone, I guess

VM counts.

Does it? I;m surprised! Then why does SamKnows have separate lines for "LLU services:" & "Cable:"? TMI?

Two or three 'principal' operators provide broadband services at this exchange.

Note the "operators".

VM Cable is not LLU. It's a broadband service provider. Simples .

In reply to a post by RobertoS:

You may be able to get a bit more from what you have, which is why you are being asked for router stats. Those will tell us. See here for help.

For big speed improvements, then Virgin is the one to go for. Read up on their traffic management/throttling so you know what to expect. Whatever, yes it will be far faster most of the time than what you are on.

OK cool, my stats are (sorry thought a screengrab would be easiest):

screengrab

it's an old Netgear DG834G, with firmware V4.01.06.

I'll have a read about virgin, I've always been wary of the major providers because of the traffic management,

thanks all!

Somnething is very seriously wrong.

Can you unplug all phones and try a different microfilter.

Line is so short, the exchange must be next door, but the upstream speed is only 96 Kbps and should be 448 Kbps. Have you raised this issue with your existing provider, as clearly something is wrong.

It may be a microfilter
It may be your modem is not coping well with such a short line
A misconfiguration of the line at the exchange

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You are connected at 8Mbps down, and 96kbps up.

The 96 up is something wrong. It should be either 448 or 832kbps.

Please can we have the results of two different speed tests, as you should be getting far better speeds and we need to see more than just the simple speeds you gave us.There is other info that helps us.
One test is a speedtest.net one like you quoted, but please post the link to the result.

The other is a BT Performance Test, the Diagnostic Version. If you copy and paste the contents of the two text results boxes that will be fine. We don't need to see the graphics.

You should be getting over 6Mbps speed test results, but the 96kbps may be (part of) the issue.
Are you running wired or wireless to the router when you run speed tests?

In reply to a post by MrSaffron:

Somnething is very seriously wrong.

Can you unplug all phones and try a different microfilter.

Line is so short, the exchange must be next door, but the upstream speed is only 96 Kbps and should be 448 Kbps. Have you raised this issue with your existing provider, as clearly something is wrong.

It may be a microfilter
It may be your modem is not coping well with such a short line
A misconfiguration of the line at the exchange

The microfilter is brand new, literally out of a sealed packet, this week, as I was testing. I believe the exchange is around 50m away.

I have been dealing with Eclipse for the last two weeks, yes, which is one of the reasons I've tried a new filter

In reply to a post by RobertoS:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You are connected at 8Mbps down, and 96kbps up.

The 96 up is something wrong. It should be either 448 or 832kbps.

Please can we have the results of two different speed tests, as you should be getting far better speeds and we need to see more than just the simple speeds you gave us.There is other info that helps us.
One test is a speedtest.net one like you quoted, but please post the link to the result.

The other is a BT Performance Test, the Diagnostic Version. If you copy and paste the contents of the two text results boxes that will be fine. We don't need to see the graphics.

You should be getting over 6Mbps speed test results, but the 96kbps may be (part of) the issue.
Are you running wired or wireless to the router when you run speed tests?

All connections to the router are wireless. Its sitting right next to the pc, though.

Speedtest.net result: http://www.speedtest.net/result/2265947380.png

BT results: download 2.47, upload 0.04 and ping of 68.75


thanks!

Took me a long time to post, Andrew, kept getting interrupted. I'll leave my post, as the speed test results could be useful.