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Standard User XRaySpeX
(eat-sleep-adslguide) Fri 26-Oct-12 18:10:58
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Re: Looking for advice on changing provider


[re: deleted] [link to this post]
 
Cuz the ACKs can't get back!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User deleted
(deleted) Fri 26-Oct-12 18:14:13
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Re: Looking for advice on changing provider


[re: XRaySpeX] [link to this post]
 
Then increase the RECW
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 27-Oct-12 05:36:26
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Re: Looking for advice on changing provider


[re: deleted] [link to this post]
 
RWIN?

Surely preferable to fix abysmal BB speeds once and for all?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC


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Standard User XRaySpeX
(eat-sleep-adslguide) Sat 27-Oct-12 07:28:13
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Re: Looking for advice on changing provider


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
it's an old Netgear DG834G, with firmware V4.01.06.
That must be the v3 (see label underneath) with v. old firmware. If so, latest firmware is Version 4.01.40. Might be worth updating from http://downloadcenter.netgear.com/en/product/DG834Gv3

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Anonymous
(Unregistered)Sun 28-Oct-12 19:24:40
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Re: Looking for advice on changing provider


[re: XRaySpeX] [link to this post]
 
Hello

Quite a few posts I need to reply to, so will do my best in one go!

In reply to a post by RobertoS:
By the way, seeing as this could go on a bit, if you register it is a lot easier to use this place. No captchas when posting, a lot fewer adverts, and you can alter the layout of the forums. Just for starters tongue.


You know, I just tried and it says my email has an account! I don't ever remember posting here so will sort that asap.

In reply to a post by RobertoS:
In reply to a post by Anonymous:
In reply to a post by XRaySpeX:
Wireless could well be the reason for the slow Down throughput, but something more drastic is behind the extremely slow Up Sync.

We need to see your speedtest using a wired Ethernet connection.
Ok thanks, I'll repost when I can perform that test,

Cheers!
So far we have two issues. The major one is the 96kbps upload, that may be causing the slow download. But as the others say, we still need to see what the download is like when you are wired to the router. I'm not bothered about the upstream IP Profile for now, but when you do the next BT test you may as well post the upstream result text as well as the downstream.

I'd also like to know more about your phone setup, as the cause of it all could be there. Even though you are connected downstream at 8Mbps, I would expect the noise margin to be far higher than it is. Unless with being so close to the exchange the power has been greatly reduced.

So how many sockets have you got, including any you don't use, and how many are used and for what? Does every socket that is used have a filter on it, or do you have something connected without a filter?

Have you any phone extension cables, either to the router or to anything else? Is the router connected to the master socket?


I didn't see any separate upstream profile on the bt test, just what I copied and pasted though, of course, I may have missed something.

Sockets - just the one, the main one, and it's a new line as our old line was sliced in half last year. The router and phone are on this one socket, no extensions or anything.

In reply to a post by flippery:
In reply to a post by Anonymous:
In reply to a post by RobertoS:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps


Having had experience of high Ping and Low D.Speed with previous ISP and noting SNR margins and Ping of OP. May be as simple as re seating Line Card at exchange . I read of a IDnet customer whose DS was 5.8 and US was 0.1 by a simple reseat the upload increased to 0.832.
For wireless I have never subscribed to theory that Wireless N adds much advantage to ADSLMax. over G.

Does OP have neighbour where they could connect to compare.

The OP could use inSSIDer to see wireless connections and performance.


Unfortunately, most of my neighbours are on Virgin, so noone I can compare to really.

Anyway, thanks for the continued help. Tomorrow my ISP are going to do some more tests whilst on the phone with my other half (I'm out) as they also consider the problems to be not normal and, I have to say, Eclipse do have good customer service.
Anonymous
(Unregistered)Mon 29-Oct-12 18:06:26
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Re: Looking for advice on changing provider


[re: Anonymous] [link to this post]
 
And then today, my speeds are back to what they've always been. 448 up, not 96 anymore.
Standard User RobertoS
(sensei) Mon 29-Oct-12 18:10:11
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Re: Looking for advice on changing provider


[re: Anonymous] [link to this post]
 
That's good, but what is the download speed now from the BT tester we used earlier?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Anonymous
(Unregistered)Mon 29-Oct-12 18:45:18
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Re: Looking for advice on changing provider


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
That's good, but what is the download speed now from the BT tester we used earlier?


Ok, so, copy and pasted again, I got this (over wireless still, I'm afraid):

Download speedachieved during the test was - 6.69 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

thanks
Standard User flippery
(member) Mon 29-Oct-12 18:50:00
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Re: Looking for advice on changing provider


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
And then today, my speeds are back to what they've always been. 448 up, not 96 anymore.

So problem was external as statistics were showing. Obviously looks like you are not going to get a better service from any BTW supplier. Virgin or Eclipse?
Bodes well for me using eclipse if I ever have problem.
Standard User RobertoS
(sensei) Mon 29-Oct-12 20:36:56
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Re: Looking for advice on changing provider


[re: Anonymous] [link to this post]
 
Which is perfect. That's effectively full speed smile.

Presumably the upstream is OK as well. You sure there wasn't a second box below the one you pasted to here?

So what happened to the 2.7Mbps you started with in the OP here? You said you'd had that for years.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet Extra Fibre (FTTC). Sync ~ 57.4/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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