In reply to a post by Anonymous:

I have been with BE there, for 3 years after suffering orange for far too many years check out their rating on the ISP data list they are part of the O2 group if you already have a contract with O2 say a mobile if you have been with them over 2 years its half price for 12 months they have raised there game from what i have read on the internet! Paulio

Has not their mantle slipped since being part of O2 and I believe only available in an area with LLU.

But for O2's money Be would not be here now .

In reply to a post by RobertoS:

But for O2's money Be would not be here now .

just shows money does not always bring quality.
Anyway diverting as believe OP is BTW.

Edited by flippery (Tue 30-Oct-12 16:55:44)

1) What exchange are you on - http://www.samknows.com/broadband/exchange_search

2) Line stats from the Huawei Echolife HG 520b would help:

Open a web browser such as Internet Explorer, Firefox or Safari
Type http://192.168.1.1
into the address bar and press Enter on your keyboard Note: Do not type www.

You will be asked to enter a username and password. Enter admin as the username, and admin as the password. Click OK

the first window is the router stats such as, sync speed, line attenuation, SNR

Copy and paste on here.

Edited by deleted (Tue 30-Oct-12 21:12:17)

Hey Guys,

Thank you sooo much for all your help!!! Our new modem has arrived and it seems it has solved the problem. I have just had a conversation with someone on Skype and the quality is better than before.
I'm so happy: things have been sorted and I have also learnt something new. (I am probably still very much behind of where I should be, but happy with the progress.) Hopefully I won't need to use my newly acquired knowledge for a long time. (-:

I will also remember your suggestions about alternative ISPs should things turn bad again...

Thanks a mill for everything!!!!

Bunny30