I have read reports that Openreach do drag their heels when it is a TT line in question.

That's just plain not true. In fact Openreach has to be seen to provide a positive bias towards LLU repair. Get a cut cable, and the emphasis is on getting LLU stuff back in service first. If the LLU providers thought they were getting anything less than equivalent service from Openreach, they would shout the loudest.

Thank you kitcat.
On every occasion the fault has been reported to TalkTalk it has also been made clear that my Mother is reliant on the emergency dialler. On Thurday morning I requested that it be treated as Proirity - more promises. Another phone call yesterday morning dadeda, This morning a friend phoned and Behold I got a phone back promise from India that my phone would be on tonight between 1900 hours and midnight.
A friend has told me that talktalk website has this on it:-
"Service status fo phone number 012******* [not you?]
We need some information from about the problem you reported.
Please check your mobile phone for atext message from us with more details"

Guess what?? No text received.

To err is human to to make a real catastrophe you have to depend on British Telecom!!

H E L P!! anyone please!

My blood pressure is up - I shall need the emergency dialler soon. Oh it doesn't workl! Like I said Be very afraid!

Latest - just phoned TalkTalk to be told my phone will not be fixed until 07 December 2012 [I think they meant 2012]

Edited by deleted (Sat 01-Dec-12 21:48:33)

In reply to a post by tomlee:

To err is human to to make a real catastrophe you have to depend on British Telecom!!

I think it very unlikely the problem of getting this fixed lies with BT/Openreach.

Yes - the line is maintained by them, but unless TT have a suitable contract with them, or are willing to pay for emergency work, they aren't going to react. Do you even know that the emergency dialler side of it has been relayed to OR?

From what you've said, no-one at TT has a clue what to do.

Thank you for your comments.

What would you do in my position then?

I honestly don't know. I haven't got transcripts and copies of everything that has passed between you and TT for a start.

All I was saying was that Openreach's customer is TalkTalk, not you.

Why is the phone line with TalkTalk? Because it was cheap? If so, maybe this is why it was cheap - they have not got a contract or even arrangements in place to deal with this sort of issue.

Having said that, you'd think there was some way of getting Openreach out to it. But you have obviously tried and tried, without success. It reflects very badly on TT.

Ah! Email [email protected] and explain the situation re the line and your mother, including that it is a non-LLU TT line, (probably WLR). You might get action from his office.

Your time much appreciated.

will update you.
Thanks

What about an e-mail to the head of of Talk Talk ? Sorry, no idea who that is, but I guess someone will know.

Did this ever get sorted?