Openreach aren't really organised to deal with customers. That complaints team is usually highly effective. He's the Group CEO so his people there can kick butt anywhere in it.

Edited by RobertoS (Sat 15-Dec-12 15:26:21)

Cheers Rob.

Just been told ' tough sh!t' in so many words.

'there are many factors which determine speed and we cant help you'.

Who by?

Not quite sure, I went fom dept to dept to dept.

I've mailed Mr Livingstone!

I hope you spelt it right in the email address . There's no "e" at the end of livingston in the address I gave you.

I cut and pasted it :- )

Doesn't just clicking on it open a "New Message" window with the "To:" filled in?

It does here.

Good luck. Let us know.

After a couple of calls from people at that I emailed it now looks as if my broadband is now 21CN!

I was informed my particular connection was deliberatly capped.

I'm now running on 8mb with upload still at 350 kb/s.

It seemed to upgrade today (26.12.12), I hope the upload speed increases because I'm disappointed.

A mate of mine said his speeds increased in increments as they continue to test the line.

I'll let you know if it gets better, I hope so.

Edited by deleted (Wed 26-Dec-12 20:47:53)

Let's hope things do improve .

It's very difficult for us to comment without the full router stats, like you posted here.

Those enable us to spot any anomalies and advise you accordingly. "I'm now running on 8mb with upload still at 350 kb/s" is pretty meaningless as there are so many factors involved, most of which the stats show us.