The best way to share the BQM is to put it in your sig. (In My Home, scroll to the bottom, Personal info etc.). Then it's always available. Easy enough to remove for the future once it has done what we want, but it can be useful to have around.

Yes you use the Direct Link, but neatest is to use the url tags to make it a standard named link like we do in the forums, rather than paste the raw stuff.

OK - pasted it into the Sig box ...hopefully I did that bit right

Yep, your bit of that is perfect. I can't say the same for the latency . Though it is fairly steady. Mine is all over the place from 8pm. I need to ask about that as it had a spell last week doing similar, and it shouldn't.

Thanks - glad you know what you're looking at. I'm not sure what's 'normal' on something like that.

Do you know where I'd find the error count on my router please? Can't say I've ever found it anywhere.

my comment is this.

higher latency will slow down things like dns lookups and image heavy websites as it lengthens the time for connections to be established, it also can slow things down if insufficient buffer windows are set for TCP although for modern operating systems it shouldnt be an issue on downloading as it auto tunes.

However for the connection establishing speeds its in order of milliseconds not seconds, I wouldnt expect that to be a noticeable affect on dns lookups just slightly noticeable when loading websites.

You have a very low noise margin but also looks like interleaving 'may' be applied on the line as well. Or you just have a long route to london.

Yes, interleaving appeared last June and the noise margin got re-set in early November.

Ack! Mea culpa.

Sorry re your BQM link which I said was correct, it seems you have the "Snapshot" one. It needs to be the "Share Live Graph" one.

Edited by RobertoS (Thu 03-Jan-13 11:04:11)

But they were both the same at the time of posting

Is that right?

Edit: I've removed the first one and tried another now

Edit 2 - nope, that's not right either.

These are the options I'm seeing:
Direct Link
http://www.thinkbroadband.com/ping/share/315fccf9482...

Text Link - HTML Link
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/315fccf9482d40ee613317b082c9efa6.html">My Broadband Ping</a>

Small Graph (500x219 px) - HTML Link
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/315fccf9482d40ee613317b082c9efa6.html"><img alt="My Broadband Ping - TH BQM" src="http://www.thinkbroadband.com/ping/share-thumb/315fccf9482d40ee613317b082c9efa6.png" /></a>

Large Graph (800x350 px) - HTML Link
<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/315fccf9482d40ee613317b082c9efa6.html"><img alt="My Broadband Ping - TH BQM" src="http://www.thinkbroadband.com/ping/share-large/315fccf9482d40ee613317b082c9efa6.png" /></a>

Text Link - BBCode (for forums; including thinkbroadband forums)
My Broadband Ping

Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)
[img]http://www.thinkbroadband.com/ping/share-thumb/315fc...[/img]

Edited by deleted (Thu 03-Jan-13 12:07:00)

In reply to a post by RobertoS:

I expect you went to Zen for the reassurance of their reputation for performance and support. Exactly why I went to IDNet (for FTTC) from O2 LLU.

You and me both, as you know

A year on, with trembling fingers, I migrated to Plusnet FTTC for a hugely lower cost. I have no regrets whatsoever. Have a quick look at their website once you've answered my questions .

I'll probably be doing the same thing in a couple of months unless I start getting useful responses from support :-/

Edited by Andrue (Thu 03-Jan-13 13:36:15)