The incoming pair will be from just one of the cables - so either Red & White or Blue & Black, at a guess. However, the nick in the red cable shows what appears to be multi-strand wire whereas BT cable should be solid conductor and neither of those is a normal colour pair either.

Red/White/Blue/Black/Green/Yellow is NOT the normal colour code for BT cables but is used for Alarm circuits. That in itself WILL cause problems. I wonder if there is a junction box or a hidden master that you cannot locate and an extension has been run from that. And of te two possible incoming pairs, the other goes somewhere not identified in the pictures.


By disconnecting all and trying each pair you should not do any damage - unless there is something hidden or you get it really wrong! You are however breaking the law by tampering with the incoming connection. Also, be aware that you could get a small shock of around 75v (RMS) from the ringer if an incoming call occurs.

At a guess, I would think the feed pair is blue/white white/blue shown in this picture. Would be handy to hear/see how the property is fed. I'd also suggest that the sync is capped, so what you are looking for on a before and after router stats, is a healthy increase in SNR.

If all this looks too daunting, then your friend needs to speak to Sky, have them raise an LLU SFI visit.

Hi Mark the photo in the living room looks like the main. Is the property feed from a pole out side the house or an under ground cable (try and find the main point where the line comes into the house.It could be an old grey wire from the pole to your fix nr roof or a under ground feed.The socket in the living room cables/wires are all bts but its not the main piont in to the house cause would be the colour white orange or old grey wire.When you find the main point take that socket from the lounge and put the two wires coming into the house in numbers 5 and 2 dont matter which way around they go, then plug everything in there ie router and phone.You will then need to ring your service provider and ask them wot speed they can see your router in sync at and then ask them wot your profile is ie the capping on the line because of all the old wiring in the house it sounds to me that the profiles have been built low, now its all dissconnected off the line your servive provider will say much better speeds than your getting.Ask then to change your profile to match your new sync speed.Once you the have good broadband service fit a nte5 and then buy a pack of cordless phones and they just go into the eletric sockets around the house Bt is then responeable up to the nte5 having no exstentions you can phone BT with your faults etc you will not get a bill. cheers hope this helps Martin P.S on a 35db line I would say you should be getting about 8mbps.ta

Also mark you will not get a bill if you dont have an nte5 fitted in the house cos there is no way you can dis off your wiring to prove the fault.

In reply to a post by mart98760:

you can phone BT with your faults

No, you can't! Not when your landline is provided by Sky.

You may be confused by the fact that it is BT Openreach that does the wiring work. But they are not BT Retail, you can't ring them and you have no contract wih them. It is up to Sky to call them out.

Also all that stuff about asking the provider what speed you are syncing at is pointless; you can read them off your router yourself and just wait for it to catch up. Sky LLU don;t operate IP Profiles.

You may be confused

Worried it might be worse than that Xray, at a guess, sounds like an engineer to me. Guess they aren't employed for punctuation skills.

In reply to a post by mart98760:

Once you the have good broadband service fit a nte5

Which is of course illegal to do yourself

on a 35db line I would say you should be getting about 8mbps.ta

8Mbps on a 35dB line, (by the way the stats say 40.5dB), would indicate an extremely sick line.

Wot

?

Just saying, Mr.Advice sounds like an engineer of some description, think FRS Plunderer in his early outings, keen to help, but no genuine info/advice to add.

[cough]
My putting it in a quote, though not the "?", wasn't accidental. Nor was my choice of post to reply to. (The fact you made the post is irrelevant, I was "adding" to its content, not querying it). Have a read of the guy's post again .