ESBOC

ADSL MAX since 2006 I think...

Its just a wee wooden (clad) shed.

JF.

He then came back and explained what he had done, and how he was able to replicate our problem even when calling the exchange number. So he thinks its possible that we are on a faulty line card, and that the further from the exchange you get the length of cable acts as an aerial and amplifies the line card fault. Soo, he has kicked it back to the exchange with lots of notes explaining the problem and what had already been done. He also suggested that this may not actually fix the BB problem as that may be down to faulty exchange equipment.

I believe I am right in saying the move to BT means the exchange equipment will be different?
I believe I am also right in saying the move to BT will by pass TalkTalks line cards etc?

I had issues on AOL and eclipse with dropping of connection. All of these services were via BTs equipment.
I had engineer after engineer out nobody found a fault.
Sky then installed full LLU & switched me to it. They told me that if the fault was with BTs equipment in the exchange it would resolve things.
I never had a drop out since.

I don't guarantee it'll fix things but it's worth a shot. BT are also good at fault management compared with TT. They keep sending out engineers till somethings done (as long as you let them). BT are quick to charge customers for call outs though if you don't keep following it through until the issues resolved.

The issue with TT is they're only sending out basic engineers. By now BT would have requested some more advanced engineers with better experience and better testing. TT don't have the margins to through on faults like this so if the basic troubleshooting doesn't work they cancel the contract.

It is a BT openreach fault but the ISP tells openreach what to do.
TT isn't giving BT the authority to do anything too costly and that's the problem.

You also say it takes 7 days plus to get an engineer out. This is again TT being cheap. If they pay a little more they can get an engineer out much sooner. BT commonly do this, TT no.

There's a reason ISPs are so cheap like TT. BT aren't perfect though don't get me wrong.

A&A are among the best at resolving a fault.

Edited by ukhardy07 (Thu 28-Feb-13 15:02:45)

Interesting, TT no longer offer service in your area.

When did you join them?

In reply to a post by ukhardy07:

I believe I am right in saying the move to BT means the exchange equipment will be different?
I believe I am also right in saying the move to BT will by pass TalkTalks line cards etc?

No, TT are non-LLU at OP's exchange.

In reply to a post by ukhardy07:

Sky then installed full LLU & switched me to it.

Do you mean TT (as you were with AOL)? Or do you mean you migrated from AOL to Sky?

Oh balls!!

Oh no I didn't explain greatly.
I had eclipse internet, then AOL. Both had this intermittent drop out issue.
I then got SKY but I wasn't on the full LLU service as I had landline with BT. I'm not even sure if I was on Sky LLU at all at this stage.
The dropouts continued. At this stage they got much much worse.

All of this time I had intermittent broadband with a faint buzzing on my line. I raised it as a voice fault and BT tried billing me £300 for the visit as no fault was found & I didn't pursue it any further... Hence why I say to the poster to keep going until it's resolved.

At this stage I raised it via Sky as a BB fault as it also interfered with BB. Sky were great.
They fitted a new drop cable, new e side, new d side, new master socket, filtered socket, RF filter.
They kept insisting the issue was on BTs side but apparently BT wouldn't accept an issue.

Sky did inform me that customers who had been on full LLU on my exchange had uptimes of 150 days + whereas those on partial were on 7 days maximum. They could see the issue of drop outs on those who were not on full LLU.

A switch to full LLU fixed everything (and a landline move to Sky + line rental). They told me the issue is with some BT equipment but BT will not authorise it to be repaired / replaced due to expense.

So lesson learnt that equipment can cause major issues.

Edited by ukhardy07 (Thu 28-Feb-13 15:21:10)

In reply to a post by XRaySpeX:

Interesting, TT no longer offer service in your area.

When did you join them?

Really?

Been with them by default since they bought Tiscali, and before that it was Lineone (who were bought by tiscali...) never ever changed internet suppliers... Actually that's a lie, had zednet(?) before lineone back in the dial-up days, but as soon as the exchange was enabled we went to bb.

Like I say, TalkTalk are £10/month cheaper than BT, but with BT's 6 months free offer it evens out over 18 months, so we'll carry on and reassess in 18 months.

TBH we have been concentrating on the line noise as a voice fault as its the only way to get a BT engineer and not a TalkTalk guy. But as I said the line tests ok every time, and its only after today's guy has been at it that I can say pretty certainly that the noise is not a line issue, but in fact an exchange equipment issue.

I understand that it has dragged on largely because of poor communication between TalkTalk and Openreach, but they know there have been others out before at Openreach. Line engineers have been sent out on a "concious decision order" or something or other, basically line tests ok, but TalkTalk tell BT to go anyway. Problem is... further up the chain of command, it would appear that management in this area specifically is more concerned with number of things "fixed" rather than actually fixing them, if you know what I mean. I'm only reading between the lines since the engineers don't generally say anything.

Re number of days before engineer visits is an area issue again, over the dec/jan period it was fully 7 days, but recently have got day after next...

With only 150 or so connections I don't think its worth anyone's time to put LLU equipment in...

JF.

Yes, TT must be providing you (via BTw) cuz they inherited you from Tiscali.

I've have done a few experiments, for the purpose of another thread, of a number of TT non-LLU exchanges and in all cases they say they're unable to offer TalkTalk services as it is not currently available.

Yes, well interestingly enough every time I do a speedtest it registers the ISP as Tiscali UK Limited...

JF.