DSL Error Help

Hi all.

I'm new here and looking for any info on the problems I'm having with EE ADSL Home Broadband.
I've been a customer with them since February this year and spent more time talking to the tech department than my own family!!
Any help with the following info from my ADSL Status page.
Thanks in advance

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 691 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 14.9 dB 16.3 dB
Line Attenuation 17.6 dB 33.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 10.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1800 65
Interleaved Path CRC Error NA NA
Loss of Signal Defect 250 0
Fast Path HEC Error STR 3215 24
Interleaved Path HEC Error NA NA
Error Seconds 8826 4694
Statistics
Received Cells 18356482
Transmitted Cells 16496282

You possibly have a noisy line: noise margins are excessive and they are holding back your sync speeds!

Did technical support advise you, at any stage, to connect the router to the NTE5 test socket and then check the router stats for the noise margin values and sync speeds?

You should be getting a 13 Meg Downstream sync speed @ 6dB NM.

In reply to a post by Vince730i:

Operation Data Upstream Downstream
Noise Margin 14.9 dB 16.3 dB

That's the problem; the Down NM is far too high. EE are prone to holding users NMs unnecessarily high. You need to speak to Orange's Fault Management Team to release them.

What is "Time Connected: " on top Status page and was that when you last hard rebooted router?

What speed did they promise you upon joining?

Yep, and OP only has an upstream sync of 691Kbps on fastpath!

Yep, sorting out the more predominant () downstream often sorts out the upstream too.

Edited by XRaySpeX (Sat 30-Mar-13 22:05:58)

In reply to a post by XRaySpeX:

Yep, sorting out the more important downstream often sorts out the upstream too.

Both are equally important for me personally, but I know exactly what you mean

Loss of Signal Defect 250 0
Error Seconds 8826 4694

Not sure how long it was on, but that's a lot of signal losses and explains why the noise margin has got ramped up.

What symptoms do you have ?

Do you have extension wiring, is everything plugged into the phone system fed through a filter, etc.

Edited by yarwell (Sat 30-Mar-13 21:12:36)

I've had the router connected permanently since a BT Engineer visited 11 days ago. Every thing was fine for 9days - so all of the signal losses are from the past 48 hours. I've got noise on my landline and I have a new master socket that doesn't require the micro filter as its now built in. I have tried using a micro filter this morning to see if it helped, but no change at all. I had the Engineer disconnect all the extensions in my house in case they were causing the same fault the first time around. The router has been connected for nearly 12 hours solid now with no loss of signal at all.
I appreciate you reply. It's nice to know there are some helpful people still out there

Interesting question. I was told that I can expect speeds of between 9 and 13 meg, but realistically I should get 9.5. Anyway, I went ahead and confirmed the order and waited till everything arrived and set it up as instructed. I logged into my account and noticed a selection to do with my speed and clicked on it. It stated that I am forecast to recieve 2meg download. When I spoke to EE I asked if it was a mistake and was told that my line would support and has been set at 4.5 D/L but it will vary anywhere between 3.5 and 5.5. My previous connection was "interleaved" but has been on Fast Path since the Engineer vist. Thanks again for your help