Yes your exchange is Sky LLU'd http://www.samknows.com/broadband/exchange/WWEXTR so the likelihood is that you were on ADSL2+ with them.

So your son's 1 MB/s download speed would definitely have been possible.

Good luck with the engineer visit - I'm sure the offer of Mcvities Dark Chocolates will be appreciated

Edited by 4M2 (Tue 02-Apr-13 11:22:25)

Thanks for your post Engineer is on his way now and I'm hoping he doesn't like the biscuits too much

In reply to a post by Vince730i:

I have Factory reset the router a few times on the advice of EE, but that's always been done during the 10 day stabilisation and wondered if that can cause its own issues ?

Don't think I would have followed that advice unless I had made a mess of the setup

Anyway what's done is done - good luck...

Afternoon all. Sorry for the long post, but just trying to provide all the info you need
I did copy the stats before the Engineer arrived, but we seem to of stuffed a brief power cut during the night at some point.

This is the Stats before the Engineer arrived:
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1240 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.8 dB 16.4 dB
Line Attenuation 17.6 dB 33.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 108 3
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 336 1
Interleaved Path HEC Error NA NA
Error Seconds 87 3
Statistics
Received Cells 1030012
Transmitted Cells 117745

This is the Stats immediately after the Engineer left:
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1187 (Kbps.)
Downstream 9727 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 16.6 dB
Line Attenuation 17.7 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.5 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 1 0
Interleaved Path HEC Error NA NA
Error Seconds 2 0

And this is the current Stats:
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1195 (Kbps.)
Downstream 15697 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.3 dB 6.0 dB
Line Attenuation 17.6 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 172 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 3 0
Fast Path HEC Error STR 595 0
Interleaved Path HEC Error NA NA
Error Seconds 798 17

He ran all the tests and the only thing he could find "that shouldn't be an issue" is the SNR was at 15dB, but other than that, he said it all looks good

Edited by deleted (Tue 02-Apr-13 15:15:09)

Well, you are now getting good speed with a 6dB Target NM

It must have re-synced since eng left.

Only possibly worrying thing is high ESs & 3 Loss of Signal in in a short period. What was "Time Connected" for the "current" stats? Did eng or you reboot the router at the time?

Edited by XRaySpeX (Tue 02-Apr-13 15:27:42)

Thanks for you post XraySpecX

The router was rebooted while the Engineer was here at the time of the first Loss of Signal.
He left around 13.15 and the router is showing that I've been connected for1hour and 26minutes.

Any ideas as to why the ES's are high and LoS could still be an issue? I'm tempted to just switch back to Sky if things get as bad as before.

1.5 hours is too soon to say.

As suggested earlier, just let it run from test socket (is it still there?) for some time and monitor "Time Connected" against error stats.

Did eng do anything about faceplate?

The final set of stats look great - think I would invest in another router before too long.

Perhaps you might like to see how the throughput speeds are also before deciding to change ISP?

It's still the same faceplate, and he's put it all back together with the RJ11 plugged into the top and the RJ12 plugged in the bottom. I asked about the stability of the inbuilt filter on the faceplate, and he said if its the Infinity faceplate, he doesn't know as they are too new to know if there are any faults with them.

The only other thing that is possibly(?) the cause cause of the Signal Loss is the "drop off's" associated with the 10 day stabilisation. He advised that it might do this, but shouldn't be too much of a problem.

Personally, I'd have no hesitation in removing the faceplate, using the test socket, rebooting the router and monitoring it from there, to take a faulty faceplate out the equation. A single, or even a few, re-syncs should not throw the DLM.