In reply to a post by 4M2:

think I would invest in another router before too long.

Why? What's wrong or suspect about this one?

I think that's ver sound advice to be honest, considering the fact it was a very stable and reliable connection after doing it that way before if I unplug the the RJ11 and connect it to the Master Socket, will that 'technically' force a re-sync ?

I'm just so confused with all these problems with Signal Loss. The throughput speed is looking pretty impressive, but I just worry how much more of these problems I can take EE called me after the Engineer visit and wanted to run a line test. Is this normal? I refused to let them as I didn't see the need or the point.

Yes, but also power off/on to reboot so error stats are zeroised.

If you find LoS & ES are low w/out faceplate, but when you put it back later and LoS or ES start escalating, you'll know the faceplate is faulty.

It would be nice to run another router just to verify the reported error rates etc. assuming the connection remains as it is and stable

In reply to a post by Vince730i:

I'm just so confused with all these problems with Signal Loss. The throughput speed is looking pretty impressive, but I just worry how much more of these problems I can take EE called me after the Engineer visit and wanted to run a line test. Is this normal? I refused to let them as I didn't see the need or the point.

Yes that why I thought investing in another router may or may not verify the signal loss issues which is causing you some anxiety. If the connection holds and the sync speed is maintained with error seconds, loss of framing, loss of signal etc. and they are not excessive then you will be fine - at worst you may only go from fastpath to interleaved

It was polite of EE to call you but you are obviously able to see (and hear) for yourself how the line is performing and, indeed, what was the point of their line test other than to actually check if any work was done?

Thanks for clarifying that. I had forgotten about turning the router off and back on again. I'm sure I've left my brain somewhere I can't find it

I think I will do do this in two stages. First I'm going to follow XRaySpecX advice and remove the faceplate again and connect to the Master Socket, reboot and see how that goes for a couple of days.

Secondly.... If that shows any issues, we can rule out the faceplate and go with your suggestion of a new router. Advice on Make would be appreciated as I've only really heard of Belkin and Netgear.

Let me know if I'm posting these Stats to often, but its a good way of keeping a record of them.

Stats after just over 6 hours connected :


ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1195 (Kbps.)
Downstream 15697 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.3 dB 5.1 dB
Line Attenuation 17.6 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 5592 10
Interleaved Path CRC Error NA NA
Loss of Signal Defect 3 0
Fast Path HEC Error STR 33153 7
Interleaved Path HEC Error NA NA
Error Seconds 2355 27
Statistics
Received Cells 12181473
Transmitted Cells 34666291

In reply to a post by Vince730i:

I think I will do do this in two stages. First I'm going to follow XRaySpecX advice and remove the faceplate again and connect to the Master Socket, reboot and see how that goes for a couple of days.

Secondly.... If that shows any issues, we can rule out the faceplate and go with your suggestion of a new router. Advice on Make would be appreciated as I've only really heard of Belkin and Netgear.

Yes I didn't mean to rush into buying a new router, see how it goes first following XRaySpeX's sound advice and then consider an alternative router to verify stats and to have as a spare.

I'm not fussy about routers, just use one's that are several years old which people think are no good because they don't have a "n" wireless capability, yet 9 times out of 10 folks don't need any more than 20Mbps on their WLAN which is easily achievable with "g". For example, a used Thomson TG585 v7 (ex-Plusnet branded) in which I installed generic firmware works really well on my ADSL2+ connection.