Sometimes I get a bunch of errors during a resync - leave the router connected to the test socket and perhaps post the stats daily at a time convenient for yourself and then we can see how the errors have accumulated over 24 hours. If however you are getting frequent resyncs when connected to the test socket (maybe 2 or more per day) then it might be time to think of using another router.

Check with XRaySpeX regarding your current router and whether it has a log showing the time of a resync or the total time of the DSL connection.

BTW. a TG585 v7 router has a log showing the stats at sync time and also the total time of DSL (and PPP link) up time in the normal stats GUI.

Edited by 4M2 (Wed 03-Apr-13 10:57:49)

Thanks. Going by previous issues with resync, I am fully expecting it to do a bunch of them tomorrow evening as Thursdays seem to of become the norm for problems. I am hoping I'm wrong though.

All I have on my router regarding time connected is on the basic set up page and the time connected zero's with every re-sync. Is this the time you want me to post - or is there usually another one hidden on another page that I've not noticed yet? I will understand and get used to this one day I'm sure if not feel free to 'virtual slap' me.

Time connected will be fine

Could be that something is creating significant noise events on Thursdays that is trashing your DSL coonection?

I can only think it must be something that's causing it, but I can't think what. Just had a courtesy call from EE who decided to test my line and drop my BB connection before I even answered the call. We had a quick chat about how things were going, I mentioned the high amount of ES's mainly just as a record during the call more than anything, and he said it was "probably to do with the Exchange" so I logged into my router and no ES have been recorded from the exchange, but I had 253. He said he will have to look into it,. Although judging by his confused voice, I suspect he has absolutely no idea what I'm asking about. I'm hoping it is just the stabilisation that is recording the high amount of ES, but only time will tell

I must thank you guys again. I felt a lot more confident while on the phone today talking about things with EE's Fault Management Team - and it wouldn't of been possible without your knowledge and help - so thanks again. It is massively appreciated

They possibly just work from scripts - post your router stats again tonight, if it is convenient, and mention if you have had any more resyncs today.

Before their call did you lose just the PPP link (internet) or the DSL connection (broadband) ?

My pennyworth on a new router ...

I find the BrightBox an excellent router, good features, reliable, fast N wireless, holds a fast connection ... Unless it is faulty, and there is no evidence that it is, there is no need to replace it and if it is faulty EE should replace it.

You can confirm its readings, more or less, by connecting the Siemens, which is a reasonable average router, for a bit.

It's always worth having a back-up router and the Siemens would do for that. Or I'd recommend looking for a new Netgear DG834GT, but only G wireless, on eBay for under £20. No need to spend much on a router.

I think the must be reading from scripts! Regarding the loss of connection, I noticed the globe light had gone off and my Son had been disconnected from his Skype call to his friend. After the Fault Manager introduced himself I immediately asked if he'd done a line test and he said yes.

Edited by deleted (Wed 03-Apr-13 18:20:43)

Thanks for your post.

Is the Netgear DG834GT an update of an older Netgear router? I ask as looking at the pictures, I'm sure I have a Sky branded one here somewhere that is more than like the G Wireless version as its quite old

Not necessarily a bad thing working from a script since that eliminates personal opinions and possibly unlikely scenarios which may confuse end users.

What's the globe light? Does that indicate that the PPP link is up?

That's a good point regarding script reading.

And the globe light does indicate if PPP link is up or down