In reply to a post by Zarjaz:

Openreach engineers CAN do resets via the WOOSH test system. Also an automatic reset will be done when an SFI visit is closed with certain clear codes, for instance a lift and shift has been done.

That's interesting about the WOOSH test system

OP stated that the OR guys didn't go to the exchange and perhaps a lift and shift was not done? Certain SFI clear codes certainly are an interesting possibility...

Can all this be done without specific authority from the ISP, or is a SFI given a free hand?

The second OR Engineer said that the first one that came out was probably sent just to check the line as he hadn't checked the wiring to the pole. He asked me if the first Engineer had ladders on his van as this indicates what he was sent out for. The second Engineer was sent out for a BB fault.

I think EE are now doing some kind of elimination process as they want me to wait for the replacement router to arrive (another 5 days) and then monitor my BB for a further 10.

What annoys me about EE (and I suspect it's done to make them look efficient) but as soon as an Engineer has visited they call and do a line test. Everything comes back fine - so they close the fault.

This is the 4th time they have opened a fault now, so I guess it will be closed once the replacement router arrives and opened up again a week later. It's getting a bit frustrating and I'm glad the phone calls to EE are free

In reply to a post by Vince730i:

The second OR Engineer said that the first one that came out was probably sent just to check the line as he hadn't checked the wiring to the pole. He asked me if the first Engineer had ladders on his van as this indicates what he was sent out for. The second Engineer was sent out for a BB fault.

Second engineer may have done a lift and shift at the exchange which might explain the resync and improved BB performance a short time after his visit - the ISP may not have been aware of that when you made your enquiries...

Edit: in fact at one point I think the ISP people mentioned that there might be a fault at the exchange.

Edited by 4M2 (Sun 07-Apr-13 13:30:31)

Can all this be done without specific authority from the ISP, or is a SFI given a free hand?

Yes. The general purpose is so that the engineer can look at the myriad of different data the system is storing about a BT Wholesale based line, and in some cases, where additional access is granted, at a GEA service also.

The old thread was getting somewhat massive, so if there are any subthreads that need to continue start a new thread with a link back to the post you are replying to.