I've had a few re-syncs lately and as soon as the connection is re-established, my NM are high and gradually come back down, but slowly rise again. I'm not 100% sure of figures as I'm struggling to keep one step ahead of what is happening. My landline is the very quiet after the two Engineer visits, but my broadband is very unpredictable still. EE want to rule out the router, and after a chat to a Fault Management Team Manager, he suspects "the fault is deeper set than they are assuming"

I'm sure they have come across this issue before and know full well how to deal with it, but for some reason they just won't send out an SFI Engineer. I just don't get it.

In reply to a post by Vince730i:

I'm really hopeful that the router will resolve the fault, but I'm still not convinced the current router is the problem.

Nor me, but it will eliminate the possibility and your ISP is apparently sending a new one out since they also think it may be a possibility?

So that is not the DLM playing around, but the varying noise that is impacting on your performance.

reason for delay on SFI, is that it can cost you or the ISP a chunk of money if there is no real problem, other than your router is broke.

Yes WBC behaves differently, but most principles are the same.

The MSR is as Kitz says "There's been a lot of talk/hype about the MSR, but in day to day use it doesn't really do much as its main purpose is to set your Fault Threshold Rate."

where does it say there's a minimum sync speed ? (apart from the 160k bottom stop).

In reply to a post by MrSaffron:

Yes WBC behaves differently, but most principles are the same.

The MSR is as Kitz says "There's been a lot of talk/hype about the MSR, but in day to day use it doesn't really do much as its main purpose is to set your Fault Threshold Rate."

But you didn't quite quote me in full when I inferred, as Kitz does:

"Fault Threshold Rate.

Once your MSR has been set, BTw use this figure to calculate your Fault Threshold Rate which is in the region of 70% of your MSR. BTw will only investigate speed related faults if your speed drops to below the Fault Threshold Level."

In reply to a post by yarwell:

where does it say there's a minimum sync speed ? (apart from the 160k bottom stop).

As I said to Mr Saffron and quoted from Kitz:

"Fault Threshold Rate.

Once your MSR has been set, BTw use this figure to calculate your Fault Threshold Rate which is in the region of 70% of your MSR. BTw will only investigate speed related faults if your speed drops to below the Fault Threshold Level."

And I was refering to an investigation initiated by the ISP if that happened - perhaps the ISP is not obligated to do so though?

A very different statement compared to what you said in my opinion

Is the variation in noise something that can be sorted relatively quickly and easily? I'm just convinced that there is something that can be done to limit these problems while I wait for the replacement router. Although I was assured by EE last night that by Wednesday afternoon (10th of April) my Broadband issue will be resolved and stable with no more problems. They are referring to the SNR reset and taking the router out of the diagnostics as the advisor didn't see anything in my notes regarding a replacement router - so I was on the understanding that EE Fault Team have not ordered the router as they seem to know what the problem is. Every time I speak to them or they speak to me, I come away more confused with even more questions.

And you made no mention of the FTR in the original post either.

FTR is so useless and often ignored or abused by ISP and/or BT Wholesale that it is useless worrying about it.

Put it this way, your post implied it would limit the sync speed to stop it dropping and IT DOES NOT DO THAT AT ALL.