In reply to a post by MrSaffron:

And you made no mention of the FTR in the original post either.

FTR is so useless and often ignored or abused by ISP and/or BT Wholesale that it is useless worrying about it.

Put it this way, your post implied it would limit the sync speed to stop it dropping and IT DOES NOT DO THAT AT ALL.

Apologises for falsely implying a limited sync speed, but I thought simply using the word "threshold" would be sufficient in my reply to the OP.

I understood exactly what you were saying 4M2 and thank you

I just have concerns regarding my speeds dropping to below 0.1 and the ongoing re-syncs at all different times of the day. I just can't seem to find anyone at EE to talk to that has a very clear idea of what they intend to do - or what they have actually done. I'm off to read their Terms and Conditions. See if that gets me anywhere.

In reply to a post by Vince730i:

I just have concerns regarding my speeds dropping to below 0.1 and the ongoing re-syncs at all different times of the day. I just can't seem to find anyone at EE to talk to that has a very clear idea of what they intend to do - or what they have actually done. I'm off to read their Terms and Conditions. See if that gets me anywhere.

Good luck

First step is

1. Increase the target noise margin, thus slowing the broadband down and making it more immune to the noise
2. If that does not work an SFI might be able (note MIGHT) be able to identify the noise source and advise you to turn off device or move it.
3. If the device is in another property then all you can do is ask nicely.
4. The problem could also just be a dodgy joint that results in more noise being picked up

Many things it can be, and a lot of guesswork is involved.

And it won't get you anywhere, as this is a consumer service with no strongly defined service agreement. Just a few words suggesting they will take reasonable care to resolve faults.

If your problem is noise external to the BT network, then they are at liberty to throw their hands up and so take the service or you can leave.

In reply to a post by MrSaffron:

And it won't get you anywhere, as this is a consumer service with no strongly defined service agreement. Just a few words suggesting they will take reasonable care to resolve faults.

If your problem is noise external to the BT network, then they are at liberty to throw their hands up and so take the service or you can leave.

I only wished the OP good luck - cheers boss

I was just saying no point reading the T&C

In reply to a post by 4M2:

"Fault Threshold Rate.

Once your MSR has been set, BTw use this figure to calculate your Fault Threshold Rate which is in the region of 70% of your MSR. BTw will only investigate speed related faults if your speed drops to below the Fault Threshold Level."

And I was refering to an investigation initiated by the ISP if that happened - perhaps the ISP is not obligated to do so though?

Don't forget the FTR applies to the sync speed not to the throughput, and the low sync needs to be consistent through re-sync's over a period.

In reply to a post by Vince730i:

... my D/L speed dropped to 0.02 while my Son was downloading a System Update (New Firmware) on his Playstation 3.

Do you mean his download slowed to that, or yours did while his was OK?

Sorry, I should of made that post a bit clearer.

As is the 'norm' now, before we download anything we do a speed test to make sure we are good to go.
A speedtest prior to downloading the new firmware was showing 11.3 D/L so he went ahead and clicked the instal button. Within a few seconds of doing so, the progress bar had stopped so my Son ran a speed test and the D/L was at 0.02 and stayed like this for ages. The only thing connected to and using the Internet at the time was his Playstation and his laptop that was on sleep while the Firmware was being installed. I did also mention on the old thread that when I'm on Interleaved, even loading my Xbox dashboard will give the exact same problem - and it can't even sign my profile in to Xbox Live. There seems to be a reall problem going on here.