Here are the current router stats. Being honest, I've had no end of re-syncs since this afternoon and its difficult to keep a track of what is going on. I've left the TV in stand by (as usual) and not turned it on just yet.


Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1197 (Kbps.)
Downstream 13166 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.4 dB 9.4 dB
Line Attenuation 17.6 dB 33.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 541129 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 1605 1
Loss of Signal Defect 3 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 6009 1
Error Seconds 160 16
Statistics
Received Cells 4862448
Transmitted Cells 652439

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:09:52
Downstream Rate: 13166kbps
Upstream Rate: 1197kbps

Unfortunately you are back to the same sort of stats that you had on the 7th April - in fact slightly less favourable: downstream sync was 14702kbps interleaved with a SNRM of 8.2dB now 13166Kbps interleaved and a SNRM of 9.4dB.

Think I would still perhaps go with my earlier suggestion of disconnecting the tele from the mains and rebooting the router at bedtime; then tomorrow, before you plug the tele back into the mains and turn it on, check the router stats for errors and any change to SNRM. If the errors and re-syncs continue overnight then you can probably rule out any influence on BB performance by the tele.

Thanks. I will certainly give it a try. I still have my doubts, but I need to start ruling things out. Just hoping I get no Re-syncs during the night.

A re-sync may not necessary be a bad thing before tomorrow if in the process the sync time SNRM falls to 6dB and your sync speed improves to ~15000Kbps due to a much lower error rate - in other words if the connection does stabilise markedly then the tele may indeed be the prime suspect...

Hello again

The TV was definitely playing a part in some of my broadband issues recently.
I'm still having random LoS's, and what I can't quite get my head around, is a huge drop on throughput speed.

Here are the router stats since the last reboot of the router early on Tuesday morning.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1201 (Kbps.)
Downstream 11243 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 14.3 dB
Line Attenuation 17.6 dB 33.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.9 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 32785 22
Fast Path CRC Error NA NA
Interleaved Path CRC Error 34 2
Loss of Signal Defect 4 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 447 1
Error Seconds 1515 75
Statistics
Received Cells 10978826
Transmitted Cells 656621

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 05:26:04
Downstream Rate: 11243kbps
Upstream Rate: 1201kbps

The Router is now nowhere near the TV, yet although my Downstream is showing 11.2mbps, a BTw Speedtester is showing a ping of 203, D/L of 2.37 and an U/L of 0.93.
I'm confused Again

Router has been powered on for more than 48 hours, last re-sync was just over 5 hours ago, error seconds are 1515 & 75 and downstream SNRM is currently 14.3dB.

Line still appears to lack stability and hence the probable downstream sync time SNRM of ~15dB which results in a sync speed of 11243Kbps. If the DSL connection holds with a SNRM of ~15dB and a sync speed of 11243Kbps can you live with that?

Throughput speeds and latency issues are a mystery - might be time to start thinking about changing ISP...

Thanks for your reply to my last post

I can live with a lower downstream speed (Currently 7744 and a NM of 15.6dB) but the problem I have now is still with downloading. My Son was downloading a game and speed dropped to below 1 meg, and today it took 26 minutes to download a 220 mb update on his Playstation. There might be a simple reason for it, but I've never known my download times to take this long before.

In reply to a post by Vince730i:

I can live with a lower downstream speed (Currently 7744 and a NM of 15.6dB)

Sounds like the router has resync'd again and the connection is still up to it's old tricks by taking you back to ADSL1 (G.992.1 annex A)

Do you think it's time now to walk away from EE?

Yes, I had another re-sync just over 6 hours ago and you are spot on! I'm no longer on ASDL2+. I didn't even notice that.
I think it is a good time to walk away from EE, but I'm still in a contract and they don't seem to want to release me from it. I need to call them back as I missed a call from them today, and I will try and get some answers to my questions, but I suspect they will want to try some other things first. I didn't think an ISP could be so much hard work. Wish I had researched issues and problems before joining EE!

I thought you said before they would let you go without penalty if the BB performance could not be improved - 3 OR engineer visits and things don't seem to have got anywhere, SFI thought it might be the plasma tele causing issues but perhaps you have eliminated that possibility?