They did say they would let me go, but I missed the call from Customer Relations and the message they left sent me back through customer services who wouldn't put the call through.
The router has been moved and is now about 12 feet from the TV, and I still have that voice quoting "painting over it" to me on a regular basis. I still think something is wrong, but proving it is a whole new ball game. Going to call them shortly and see where we are going from here. BTw will not do a lift and shift unless something "significant" shows up while the SFI Engineer is at the Customers Home. I still think Prevention is better than cure, but many companies don't sadly.

In reply to a post by Vince730i:

The router has been moved and is now about 12 feet from the TV,

Won't the TV be affecting the line, rather than the router itself?

You need to move the TV away from the line - or vice-versa.

In the meantime, you should be comparing behaviour with the TV unpowered (for quite a long period - 6 hours or more) against the TV up and running.

The only way you can prove to an SFI that the TV isn't involved is to convert it into a paperweight - unplug it!

I've been in touch with LG to see what they recommend regarding this problem. The router and cable are now nowhere near each other and are a lot further away from each other than they advise.
Still doesn't explain why while downloading a game, or firmware update should take a ridiculously long time and a BT speed test is showing a download speed of less than 1meg. My line is full of errors at higher speeds, and painfully slow and useless at lower speeds and higher Boise Margin. I can rule out the line as 3 Engineers have tested it, and 7 years of Sky BB didn't show the same issues.

I'm certain that WWWombat makes a valid point with regard to cabling though - I use a 15 foot twisted pair (CAT5 quality) rj11 adsl lead from a filtered faceplate (pressac) to the router, I get no reduction in BB performance over the supplied adsl leads that come with routers (which may not be twisted pair) and I also keep it away from mains cables and certainly never closely in parallel with them. I don't have a plasma tv though.

Actually I've heard stories where folks with plasma teles have shielded their routers with grounded aluminium foil and used CAT5 adsl leads to combat that plasma tv generated interference.

I didn't mean it to come across that I was disagreeing with him.
I called LG and took their advise and I am also using approved cables and not the standard one that came with the router. I just can't get my head around lower speeds causing so many problems, but equally having problems with higher speeds. I think I've said before that the reason for leaving Sky BB was due to them over subscribing their BB. I never had any other problem in the 7 years I was with them. Same TV, router in the same place and same Ethernet cables. It's just a really strange thing that I've not experienced before.

Didn't the SFI also say that the Orange/EE supplied routers might be a little more susceptible to the sort of noise that a plasma TV can produce than other routers?

BTW. had a bit of trouble myself today with a router: it couldn't get an internet connection for some reason, it sync'd to the exchange OK though. Got fed up with messing with it so swapped to a spare and that worked fine

In reply to a post by Vince730i:

Still doesn't explain why while downloading a game, or firmware update should take a ridiculously long time and a BT speed test is showing a download speed of less than 1meg.

So if I read you correctly, your line "works" until your try to actively transfer something large-ish over it, right?

If so...

My line is full of errors at higher speeds,

I wonder if this (^^^) is key.

If packets transferred over the link get corrupted, they need to be re-sent... using up a portion of the capacity of the line, and a portion of the capacity of the computer.

Once a certain portion need to be resent, the overhead of re-sending starts to be noticed. Even worse when a portion of the re-sent packets go missing too. The situation escalates at an ever increasing rate.

So perhaps your error rate is enough that the whole line grinds to a halt.

Have you tried running a TBB Ping Meter on your line?

I can rule out the line as 3 Engineers have tested it,

Except that you get a high error rate, and seem to have intermittent problems - the hardest sort to fix. It seems you have an intractable problem that is very hard to identify - so very little can be truly 100% ruled out. All that can happen (like the engineer who identified your TV as a culprit) is to identify each problem in turn, and see what happens after fixing it.

and 7 years of Sky BB didn't show the same issues.

That suggests that the problem either
- is in the wiring or equipment that was added/jointed when your line was taken away from Sky, or
- has been introduced since, or
- existed anyway but that the reaction of the different DSLAMs (or DLM) is having a catastrophically different impact.

In reply to a post by Vince730i:

The router has been moved and is now about 12 feet from the TV, and I still have that voice quoting "painting over it" to me on a regular basis. I still think something is wrong, but proving it is a whole new ball game. Going to call them shortly and see where we are going from here. BTw will not do a lift and shift unless something "significant" shows up while the SFI Engineer is at the Customers Home. I still think Prevention is better than cure, but many companies don't sadly.

Your symptoms are classic of a poor joint, usually in the exchange when it follows a change of handover (I'm sorry I haven't gone through all your posts, but did your fault coincide with a change of ISP from a LLU provider?). An engineer testing at your master socket for 5 minutes will usually declare the line passes all tests, and if remote Brandenburg analysis has flagged a possible REIN issue this can be a red herring because although the fault makes the line more susceptible to REIN issues, this is effect not cause. A caveat is if you can reliably (say always at least once within 10 calls) disconnect the broadband by ringing your phone line (can you?) then the exchange equipment could also be at fault.

Nobody can know for sure, but if you rebook an engineer and convince them to physically remake the connections at the exchange then there's a decent chance you may fix the issue instantly - no harm in changing the E-side cable while they're at it. Sometimes it takes more than one engineer to inspect and re-make before it's made nicely.

Good luck. Edit: the main symptom to stress is frequent loss of connection - this is proof enough you don't have a healthy line. errors, sync speed and throughput speed are not red flags to an engineer.

Edited by deleted (Fri 19-Apr-13 09:09:26)

Have you monitored the connection with the TV completely switched off for a reasonable period as suggested, rather than just messing about with its cabling?

If the same problems occur then it won't be the TV as the cause; the diagnosis by the OR eng that it is will be false.

Still sounds like the original reconnection at exchange from Sky LLU to WBC was faulty and it still needs a "Lift 'n Shift".

Sorry for not getting back to your posts, but I'm struggling to work this out.

After the SFI Engineer my BB was running on G992.1(G.DMT,.
Then around 14 hours ago I had a re sync and was switched to ADSL2+ Interleaved,
Now I've had another re sync and I'm on ADSL2+ Fast Path.

Is this normal - or is there some process my Broadband is currently going through ?