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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Apr-13 19:08:38
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Re: CS phone numbers on the way out?


[re: RobertoS] [link to this post]
 
No! � la MHC!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User RobertoS
(sensei) Thu 25-Apr-13 19:31:50
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Re: CS phone numbers on the way out?


[re: XRaySpeX] [link to this post]
 
I did realise that after posting - before seeing MHC's post where it's spelled out smile. If he'd seen yours, he would have made it four smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 54.2/15.2Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User billford
(elder) Thu 25-Apr-13 19:39:07
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Re: CS phone numbers on the way out?


[re: deleted] [link to this post]
 
In reply to a post by TrishaH:
News to me. I don't have a Twitter or Facebook account.


Nor me ..and never will have.
Neither do I, but that could change. Nothing I know of to prevent BT changing their T&Cs to say that, just as you currently have to have a phone line if you want broadband (neglecting FTTP for the moment), you have to have a Facebook or twitter account if you want support frown

Bill
A level playing field is level in both directions.________________Planes and Boats and ... _____________BQMs: IPv4 IPv6


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Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Apr-13 22:20:05
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Re: CS phone numbers on the way out?


[re: billford] [link to this post]
 
No need! I still have paper, pen, envelope and stamp. That's the only way I have ever got effective support from Orange grin. They can't legislate against that! They must provide more than 1 means of communication.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User billford
(elder) Thu 25-Apr-13 22:23:24
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Re: CS phone numbers on the way out?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
They must provide more than 1 means of communication.
1) Facebook

2) Twitter

tongue

Bill
A level playing field is level in both directions.________________Planes and Boats and ... _____________BQMs: IPv4 IPv6
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Apr-13 22:32:13
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Re: CS phone numbers on the way out?


[re: billford] [link to this post]
 
I knew you'd say that, but they are effectively the same means, electronic/Internet.

Physical means: Phone, Mail. Fax, eMail ...

EDIT: Anyway, who wants to depend upon some "here-today-gone-tomorrow" commercial concerns for their communications? wink

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Thu 25-Apr-13 23:47:44)

Standard User RobertoS
(sensei) Thu 25-Apr-13 23:10:07
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Re: CS phone numbers on the way out? *DELETED*


[re: XRaySpeX] [link to this post]
 
Post deleted by RobertoS
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 25-Apr-13 23:18:39
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Re: CS phone numbers on the way out?


[re: RobertoS] [link to this post]
 
Remind me not to join PN. I always want a paper evidential trail.

Seriously tho', eMails to Orange often result in "phone us", but post does always trigger an exchange of letters. Only disadvantage is that it does take time, but it was the way I got my LLU to WBC transition sorted and I was willing to be patient.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User deleted
(deleted) Fri 26-Apr-13 00:12:48
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Re: CS phone numbers on the way out?


[re: billford] [link to this post]
 
The very thought of the oft sober nature of 'customer support' being associated with words like 'tweet' & 'twitter' makes me cringe.

Customer support, and it's one to one capabilities for fairly rapid help is very important to many people, especially those in business.

I know lots of businesses use Twitter, but it's certainly not the way I'd want to communicate with them.

I found it oddly comical the first time I heard an MP refer to a tweet in the House of Commons.
Standard User deleted
(deleted) Sat 27-Apr-13 13:02:36
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Re: CS phone numbers on the way out?


[re: XRaySpeX] [link to this post]
 
I have both Facebook and twitter. It comes very handy When you don't want to call India!!
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