The Orange 2nd line is not a physical line; it's a VOIP line. The BB still comes down the single phone line.

Indeed Orange cannot handle 2 phone lines and expect you to have 1 with them and 1 with BT or another. As such they cannot take on my own phone situation and I will only buy BB Only from them (so my PN contingency better not disappear ).

In reply to a post by XRaySpeX:

I cannot fathom why you always insist on telling OPs how to set-up the BrightBox when they obviously already have a connection but are querying its speed. It's the stats that are required in the 1st place not the settings.

The BrightBox router is new to the OP and I have displayed the EE/Orange settings copied from my BrightBox router to confirm the correct setting have been applied. Without the correct configuration settings a fast stable connection speed cannot be expected.

It's illogical! The only one that might affect performance is MTU, and then usually only slightly (we were running successfully with 1492 for a long time when it should be 1500). Getting any of the rest wrong and you wouldn't have a connection anyway, but the OP does.

The best approach to diagnosing issues is to look 1st at the symptoms and to then analyse the cause.

Anyway the BrightBox self-configures itself upon 1st connection and users would have no reason to look at Settings except possibly to tweak the DNS.

In reply to a post by XRaySpeX:

It's illogical! The only one that might affect performance is MTU, and then usually only slightly (we were running successfully with 1492 for a long time when it should be 1500). Getting any of the rest wrong and you wouldn't have a connection anyway, but the OP does.

The best approach to diagnosing issues is to look 1st at the symptoms and to then analyse the cause.

Anyway the BrightBox self-configures itself upon 1st connection and users would have no reason to look at Settings except possibly to tweak the DNS.

It�s precisely not illogical! You have just stated two settings that can affect the broadband connection MTU and DNS of which I have informed the OP with my post.

Thanks to all who have posted and apologies for delay in replying. I'm afraid some of your exchanges go over my head. ( I might add that as a qualified engineer I am not totally computer illiterate and can go back to the days of mainframe computers, punch cards and FORTRAN programing but having retired a few years ago I have been left behind by current broadband technology).

My exchange is Ashfield (CMASHF) and is 21CNWBC enabled (whatever that means).

When I look at my advanced broadband settings MTU is 1492 and DNS settings are as follows:

DNS IP Address: Obtain from ISP
Primary DNS 0.0.0.0
Secondary DNS 0.0.0.0

As I've said before, I don't think I have any paricular speed problems (my tests always show a download speed of almost 18 Mbps and upload of about 0.75 Mbps) but it's just how to determine if a slow download of a particular web page is the fault of Orange or the host server or my PC. For example, I am aware of the hard drive working a lot especially if I have several windows open - I have increased the RAM to 3 Gb but perhaps this is still inadequate. Also using VISTA which seems to come in for some criticism.

If speedtests are pretty much showing 18 Mbps results, then unless the providers DNS servers are having issues then nothing to do with the broadband is a particular page is slow to open.

If its your PC you will see in Task Manager CPU and memory utilisation heading towards 100%, and if doing this a lot it can mean your PC is the bottle neck and not the broadband connection.

Sorry, that's not your router stats. Please follow: Login to it, Advanced Settings/ Accept/ System/ ADSL Status and copy the page here.

In reply to a post by PCThicky:

When I look at my advanced broadband settings MTU is 1492

You could try changing MTU to 1500 if it allows you. If not, your Brightbox's firmware has not been upgraded automatically by EE.

You do have a Brightbox?

I think I've got it right this time:


ADSL Status
This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)

Data Rate Information
Stream Type Actual Data Rate
Upstream 736 (Kbps.)
Downstream 20871 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.9 dB 3.6 dB
Line Attenuation 9.2 dB 15.0 dB

Indicator Name Near End Indicator Far End Indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 6154 57
Interleaved Path CRC Error NA NA
Loss of Signal Defect 6 0
Fast Path HEC Error STR 151276 27
Interleaved Path HEC Error NA NA
Error Seconds 3823 201

Statistics
Received Cells 79040832
Transmitted Cells 17316241


Sorry columns are not aligning correctly but I've no doubt it will make sense to you.
Thanks again for your interest.

Very good broadband speeds.

A small amount of errors, but probably not enough to cause big problems.

That�s the router stats needed! Your Downstream 20871 (Kbps.) speed is excellent, but the Upstream 736 (Kbps.) speed should be greater, I think.

Have you configured the MTU: 1500 and input the EE/Orange DNS

Primary DNS 193.36.79.101
Secondary DNS 193.36.79.100

Save the settings.

Restart the router. Go... Advanced Set-Up > Accept > Tools > Restart. Use the button above to restart your router.