In reply to a post by MrSaffron:

You had a modulation of

Modulation: G.992.1 Annex A

before, is it still the same? There may have been a change to ADSL2+ which on a long line like yours is probably not a good idea. Most reasonable routers let you override this setting.

The 62dB is more FUD, as the 62/63 value is usually just the maximum attenuation routers display. But 71dB attenuation is right at the edge of things working or not.

Unplug all ADSL hardware, and if there is noise when using a corded phone at the test socket, report a noisy telephone line with no mention of broadband,

Been there, done that, nobody cares. I spent 2 or 3 months reporting it as a noisy phone line (which it is), every time an Openreach engineer comes out the line tester box says its fine, I explain and demonstrate the problem, they agree its not right, then they either phone the area manager ("can't figure out what's wrong" "does it test ok?" "yes" "close the fault and leave"), or go back to the exchange and replicate the fault before the line leaves the building. (Depending on how long they've been with BT). at which point the good guys tell me its an exchange equipment fault and they'll report it, and the young guys say "bye". The end result is always the same (nothing).

Modulation is still the same. Attenuation has only been changed by one of umpteen engineers trying their best with their hands tied.

JF.

If they aren't fixing a noisy voice line, then they are almost never likely to fix the broadband.
Why? because there is an obligation to provide voice, but no obligation to provide broadband.

It is possible you are just stuck with waiting for your county council to get its BDUK project underway and service you via the 2 Meg USC plan.

In reply to a post by MrSaffron:

If they aren't fixing a noisy voice line, then they are almost never likely to fix the broadband.

Yes they will. Eventually.

In reply to a post by MrSaffron:

It is possible you are just stuck with waiting for your county council to get its BDUK project underway and service you via the 2 Meg USC plan.

No I'm not.

I haven't been charged for any visit yet, and I fully intend to keep getting engineer visits until they fix it. Even when I've had every man in Scotland here!

One thing is for sure, they are not just getting away with neglecting they're maintenance responsibility for free.

On the other hand, Maybe I could get them to put fibre in, pretty sure it'll only be in the low hundred thousands(!)

JF.

Have you considered involving the CEO? There are a few threads around where people have been stuck with a variety of different long-term problems. A quick email to the CEO's office (search around here for the email address - I don't have the precise one to hand, although I'd know it if I saw it!) often can be more.. motivational for the staff..

In reply to a post by blueacid:

Have you considered involving the CEO? There are a few threads around where people have been stuck with a variety of different long-term problems. A quick email to the CEO's office (search around here for the email address - I don't have the precise one to hand, although I'd know it if I saw it!) often can be more.. motivational for the staff..

http://www.ceoemail.com/

[email protected]

Okey doke, so after a lassie at the Liverpool BT Priority Care call centre got rather aggressively defensive when I tried to explain my problem and how long it had been going on I got quite fed up. But I persevered and eventually got a hold of a different call centre and explained the problem fully and completely to another lassie who assured me that she would boot [censored] to get some movement.

Now whether this new lassie did something or not I cannot say for sure, but the following week on Friday 10/05/13 the phone went off so I went down the road and bumped into a pair of BT guys apparently being the precision testing team. The boy told me he's had several of the previous Openreach engineers have been periodically asking him if he had my job yet for the past couple of months, to which he could only say that he hadn't been assigned the job till a couple of days ago! Anyway the pair of them do their thing for a day and then go home non the wiser, but he left me a voicemail explaining that they would be back but had a big job on somewhere else next week. anyway, they get back the following Thursday and by lunchtime they have found an old GPO bullet junction housing full of water and a woodpecker shaped hole in it! not only this but the cable going in is date marked 1968 with no grease in it. So they tested this stretch and it came back as dodgy probably due to all the water inside it.

Now we just have to wait for the guys to come and replace 300m+ of this cable with nice new 0.9mm cable, so it should actually be almost fixed within a couple of weeks.

However, whilst I accept this is a clear problem and all the rest of it, if it turns out that we still get the ringing noise probably caused by faulty exchange equipment, how do I push ahead to get that fixed? Just they did mention on the Friday that when they switched the line from one place to another in the exchange it cut down dramatically on noise...

Anyway, Just thought I'd give you lads an update, I know you all want to know how its going!

JF.

Progress, we hope! Your next update will be interesting.

Well one month on from the precision tester putting in for 300m cable replacement I phoned BT (on Monday) to gee them up as per his instructions. However since its been such a long time I'm out of the Priority Care system and back to India... Anyway, I don't believe he actually did anything, I told him the cable story and he said he'd report it.

So I then go to town and get a phonecall saying a BT engineer was at the house! I talk to him and explain about the cable etc... He says he'll just do his tests, then chase up the cable and phone me back. When he phones me back he tells me that the hold up on the cable is that BT apparently don't hold stock of 0.9mm cable, so they are waiting on the supplier (possible I suppose). He then gives me a ref number for me to tell TalkTalk(!) if it goes on too long.

Now, Last night my Xbox starts moaning about a MTU error randomly, internet etc is working fine. So some website recommends setting MTU to 1365 to get it to work. I do this, reset router, and it syncs up at 1344kbps!

BTWholesale Speedtest:
Down: 1.09Meg
Up: 0.30Meg
Latency: 43.13ms

So this is back to what it used to be! I even watched LoveFilm Instant with no interruptions! (terrible quality, true, but it worked!)

And the cable hasn't even been replaced yet, so whats happened? Somebody more important complained?

Interesting is the word...

http://www.thinkbroadband.com/speedtest/results.html...

Router stats are more important than speedtest results and I believe Xbox live had some generic problems on Thursday so changing the MTU probably has done nothing to help, and have never had to tweak MTU for xbox live on numerous providers before.