Yep I agree, BUT his phone line provider/ISP tell him it's not their responsibility as the faceplate is classed as the customers responsibility and nothing to do with them or BT.

If his phone line provider/ISP haven't got the cash to send him a new faceplate in the interests of good customer relations maybe he should think about taking his trade elsewhere.

In reply to a post by wingco1:

nothing to do with them

Nothing? But they supplied it!

Your kettle is your responsibility, but if it fails in the first year it is the retailer's responsibility. End of!

If he wants to get awkward, he could demand an engineer to fit a replacement faceplate. If he wants to be conciliatory, he demands one is posted to him for free.

If he wants to save his blood pressure, he buys one somewhere, as several of us have advised. Plus a cheap IDC/Krone tool if there are any extensions wired to it. (He'll need one of those anyway if there are extensions and they do send a faceplate).

His ISP have no chance in law. They are simply wrong.