I think the problems are a bit deeper than the backhaul switch

In reply to a post by IranianGiraffe:

I've always had a flaky internet connection as my Exchange is 5km or so away (I'm connected to Kennford exchange) and often goes down when the phone rings (15 or so engineers not been able to fix)

Many thanks for your help guys, it did indeed start as soon as it was switched over and I never had the problem before.

I should point out that AAISP are looking into the problem for me, and have been helpful so far, I just knew someone on here would be able to tell me what it looks like the issue is before talk talk get back to AAISP.

Now if only other websites/places were as helpful as you guys/gals on here so I could find out if indeed my connection was being upgraded to FTTP by march 2014 as connectingdevonandsomerset will not tell me even though I know that fibre is coming from another exchange into my village and I can see 2 cabinets being installed and that apparently the connections that are connected to my cabinet are going to be upgraded to FTTP instead (from a Aggregation Node close to these 2 cabinets I would imagine), just a simple yes it's planned or no it's not planned would do even if it was subject to change but nope basically been told tough you will have to wait and find out.

Anyway enough ranting

Thanks once again

Mike

In reply to a post by BatBoy:

I think the problems are a bit deeper than the backhaul switch

In reply to a post by IranianGiraffe:

I've always had a flaky internet connection as my Exchange is 5km or so away (I'm connected to Kennford exchange) and often goes down when the phone rings (15 or so engineers not been able to fix)

Hi Batboy,

I've always had the issue when I was with my old ISP and was connected to a service providing the higher upload of 832kbs (max premium I think is what BT call the service), since I moved it back to the standard upload it happened far far less and thinking about it the week or so I've been upgraded to talk talk back haul I've not noticed it at all (although that could be because I've not used it as much because of the constant packet loss issue that I didn't have before).
I've kind of given up on the phone ringing issue ever getting fixed as because BT had called out so many engineers (many times the same engineer) it basically got to a point where BT said to my ISP well you can either have the internet with the issue or we can cease the service for you.

thanks for your input as well.

Mike

Are you sure the issues are not at your end?

Are you wired to the master socket?
Do you have any extensions?
Do you have other devices such as a Skybox connected to the phoneline?

Have you tried different filters?

What router make/model are you using?

So many questions

Please don't give up with getting the line fault repaired by Openreach - I'm sure AAISP will do their best to ensure that even on a 58dB attenuation your DSL connection will become more stable.

In reply to a post by BatBoy:

Are you sure the issues are not at your end?

Are you wired to the master socket?
Do you have any extensions?
Do you have other devices such as a Skybox connected to the phoneline?

Have you tried different filters?

What router make/model are you using?

So many questions

Hi Batboy,

Every engineer has ruled out the fault being at my house (for the phone ringing issue) as they found the issue still happened outside of the house.
With both issues I've used the test socket behind the master socket, changed filters, changed routers (one I'm using at the mo is a Billion 7800n which gives me the best connection speed on this line by quite a way) rj11 cable, with the phone going down issue it still used to happen (when we had the faster upload) if nothing else was even plugged in (inc phones) not got sky anymore.

Basically they changed the D side, E side, RF filter, face plate, splitter, changed the overhead line from pole to house (was coming through a tree at one point and thought it may of been damaged by branches on tree) done numerous lifts and shifts and nothing seemed to fix the issue, probably been more things done as well but off the top of my head that's the only things I can think of at the moment, only thing that seemed to make a difference was moving down to the standard upload speed and ever since it's been better.
Like I said I could deal with that as not many people call the house phone anymore and when there is a call it tends to be after I've finished trading so it doesn't really matter.

The issue with the constant packet loss though is another matter as it makes it impossible to trade/work on betfair and play any games and that is how I make my money and the fact that I didn't have this issue at all before the change over and as soon as the change over happened I've had it all the time since seems to point towards a problem at the switch over.

Regards
Mike

could you do a pathping, (like tracert, but better ) to bbc.co.uk

I expect it all to be on the first hop, but a good check

Hi ggremlin,

I think this is it

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
0 Home.home.gateway [192.168.1.105]
1 192.168.1.254
2 a.gormless.thn.aa.net.uk
3 a.aimless.thn.aa.net.uk
4 bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
5 * * *
Computing statistics for 100 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Home.home.gateway [192.168.1.105]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.254
14/ 100 = 14% |
2 41ms 14/ 100 = 14% 0/ 100 = 0% a.gormless.thn.aa.net.uk
5/ 100 = 5% |
3 42ms 20/ 100 = 20% 1/ 100 = 1% a.aimless.thn.aa.net.uk
0/ 100 = 0% |
4 44ms 19/ 100 = 19% 0/ 100 = 0% bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]

Trace complete.

Regards
Mike

Hi guys,

Just an update to say they were going to change the line card today but first they swapped a management card and the packet loss went so looks like that was the issue.

thanks to everyone who helped

Mike