We've adjusted your profile to see if that helps things(it should), let us know how it goes.

I've run a few checks on your line and there has been a slight increase in errors of late, nothing to much but with the length of your line you may see a greater adverse effect than you would on a shorter line.

If there's no improvement then I think we need to look at getting an engineer out and I'll provide them with the details from your last fault.

It should be the test socket inside the master, and without the dongle. Also all other sockets should stop working with the master faceplate removed.

Apart from your current issues, have you made sure your phone wiring is optimised? That can make a huge difference to connection speeds and error rates.

A major factor is the Ring/Bell wire. It has been known for removal of that at the master end, (normally the extension ends don't matter), to add up to 2Mbps sync.

Also have a read through my Miscellaneous nasties page and see if any apply to your setup.

Edited by RobertoS (Thu 03-Oct-13 11:24:47)

Agreed fully that it should be the Test Socket, exposed after removing the Faceplate.

However, the Test Socket being directly on the incoming Phone Line should have the full range of signals, from Audio upwards over the full spectrum of Broadband, hence my suggesting the use of a typical Splitter dongle, so that the Corded (Test) Phone is not fed with the BB signals, which may or may not create some form of inter- or cross-modulation noise.

That's an interesting one.

I've never seen it suggested before, but wouldn't like to contradict. Maybe try both ways.

Always best, simplest to remove as many variables as poss out of the equation = Occam's Razor?

In this case, the faceplate and the filter/splitter.

Thanks guys, I consider myself an expert now when it comes to broadband problems and a long time ago learnt I'mthat we had to always have our modern/router connected directly to the test socket.

To cut a long story short some years ago a bt engineer discovered that our test socket at home wasn't actually the test socket. The line was incorrectly installed by the builder of the house and the location of the test socket wasn't at the front of the house but in a different room. As a result of our incorrect wiring the engineer has disconnected all the other sockets of the house and installed a bt splitter front plate for us.

I can't hear any noise on the line when the phones plugged in, I've even rung the bt test number to check.

In reply to Kelly, our profile has been changed so many times before, but I'm not home at the moment to test. The problems I mention; loss of dns/loss of internet connectivity. Disconnects during heavy use I don't think are related to the quality of the line but instead the router. I don't really think you can offer any help with the router itself can you? Given the issues I have had I deem that the supplied router is not fit for purpose and was chosen by plusnet for ease of integration rather than reliability. On top of this the plusnet firmware removes a lot of advance settings only accessible from the command line.

I actually have plusnet in a different location too, but instead with a 17mbps adsl2 connection. The story with the loss of dns/connectivity is the same there during heavy load. The capacity of connections the modern/router can take seems to be abysmal. Which is why I'm looking for a better alternative.

Have you got the latest firmware for your router? You can find them here.

Does your router perform any better if you close your P2P programs down and then reboot, or are you able to try this?