New provider

Hi folks,

My elderly father is currently with O2/Sky for broadband and BT for line rental. If he moves house but wants to change to Plusnet for a combined package at the new address, does he just cancel BT & Sky and order Plusnet to start at new address on moving in day or is it a bit more complicated?

Thanks,

Adam

Correct, cancel at old address and then order totally from scratch at the new address.

Only gotcha really would be if in the minimum contract term for any of the services, and that just means paying a little extra

Thankyou for a quick reply. No minimum contract with either. How far in advance should he order new service for it to be turned on on moving day?

Regards,

Adam

Lead time - impossible to predict accurately, e.g. weather may not be playing havoc with new orders as existing lines get fixed in order of priority.

Generally place order 3 to 4 weeks in advance, but some have talked online of a couple of months lead time...

This is called a Simultaneous Provide. The lead time for these tends to be a bit longer than a normal stand-alone line provide.

In the case of PlusNet you need to talk to them about the Simultaneous Provide requirement, not just order the package online. That's because the line order has to be raised on Openreach by the ISP with a special form of order number, (Linked OrdeR Number - LORN), that is then quoted by them on the broadband order. Openreach recognise the LORN and bring the two orders together for simultaneous connection.

A standard order would normally result in a line provision with a broadband connection a few days later.

Edited by RobertoS (Mon 28-Oct-13 12:20:49)

it also gets more complex if you want to retain the original phone number

That's a point.