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The best solution then is for them to supply a MAC, as suggested by Zen. That avoids VTL doing a Cease on the line that either they or you would have to pay for. (In the region of £30).
It would also work quicker, as a cease takes time and you can't order until it completes, as the tag is not removed until completion. Then you have another wait after ordering. With a MAC it all happens at the same time, usually within a few days.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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What if the line was already with Primus and they just changed the account on their system?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Yes, well after this whole debacle I'm not too confident in best-case scenarios working out 
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What if the line was already with Primus and they just changed the account on their system? Possible but unlikely, I would've thought, for a line installed soley by an employer / large business. I dunno.
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Agree, I think the Primus market share is probably low enough that it is unlikely.
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If they had, then the tag would not be a VTL one, but a new call telecom or maybe TalkTalk one
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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How so Andrew?
Any of us could have line rental from Primus with other broadband.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Not if the previous owner had a Primus phone line before his employer provided the broadband on it. Or do you know that the employer paid their phone bill directly, (if they paid it), rather than through expenses?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 55.8/14.5Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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If Primus had done something daft and ordered a full LLU line + broadband rather than just WLR product
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I noticed a few other threads pointing here, so I thought I'd provide an update.
This is still dragging on. I was eventually informed that the current service with Vodafone was ceased on the 9th October. My understanding is that Vodafone sold their ADSL business to Plusnet. So, assuming Plusnet's Ts&Cs apply, that's a 30 day cease period (for the love of God I assume that's not working days) which means it should've been cease by Monday.
But as you'd expect for this sorry excuse for a system, the tag remains.
Personally I think 30 day cease periods should be banned. They are totally non-competitive. Seems like the same bunch of numpties that designed the energy and railway "markets" designed this one too.
Over two months without the fourth utility and counting.
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