In reply to a post by purpleronnie:

Thanks for everyones help, I apologise if I wasn't clear.

I very much doubt they would be willing to pay for another line because of the extra line rental costs.

So the only option would be for them to share my connection.

If they did share it, but didn't actually use the internet in the times I needed it most, I assume it wouldn't affect my speeds at all? is that correct? But if we were online at the same time it could slow mine down?

Sorry for the questions I know nothing about this stuff....obviously.

Don't worry - we all started with knowing very little . You've got it right in that post.

Having said that, there is a high possibility your line could give you a lot more than it does at the moment. So stick with us and let's see what we can do. Once we've sorted that the question of how to handle the second user should answer itself.

First, can you check and tell us what package you are on with EE? Also what exchange you are on.

Second, please can you run this speed test. There is a chance it will not run for you, but let's see. Ignore all those instructions in red - just go for it . If it runs OK, at the bottom of the results page click the Further diagnostics button. Give it your phone number then when you get the result from that copy and paste the contents of the two text boxes of results. That could tell us a lot.

Third - you do need to do what MrSaffron said - replace that modem with a modern modem/router. Then you will almost certainly get more speed straight away, and also we will be able to get information from it that will tell us a huge amount about your line. A decent one can be quite cheap, especially off eBay. We can suggest something after we get the info I just asked you for.

In reply to a post by RobertoS:

First, can you check and tell us what package you are on with EE?

To find out log into Your Account: https://membercentre.orange.co.uk/MCPres/regrade/index and then click on 'Change your home plan'. and it will tell you, like:

Your current home plan is: Home Select - £12.26 a month, up to 20 Meg speed, wireless router, unlimited usage allowance (fair use policy applies).