In reply to a post by b4dger:

After BT failing to offer me ANYTHING, after letting them know that that's not a good way to treat a customer of 30 years they have said they will get back to me - but I'm not holding my breath.

I was also a long term BT Retail line rental customer and the best they could offer me, when my previous discounted contract ended, was LRS which didn't include free evening calls etc. Hope you have better luck if they call you back...

In reply to a post by MrSaffron:

I would predict if it went free at wholesale all WLR would go up by maybe 30p per month to cover it.

of course BT would want to recover for their shareholders.

But what would happen if ofcom told them that charging for it is unreasonable and raising the WLR is unpermitted?

Of course ofcom wont do that as they seem to deliberatly leave holes allowing for revenue to be recovered

In reply to a post by tommy45:

their useless outsourced overseas call centers that they class as customer support

Don't use that; use Report a fault

In reply to a post by RobertoS:

I sent BT a website email earlier this evening asking them to sort out a problem on my account. I shall also be looking at the alternatives, though not yet sure what to do. How they handle my account problem will be a factor, but even if I get the best possible result the price remains very high compared to what I believe is available elsewhere.

Not impressed by the fact the website email hasn't yet generated an auto-acknowledgement. That should be immediate, with the text included.

That was Tuesday.

My problem was that in July I ordered and got Call Diversion on my line. Fine. 24 August something happened and I couldn't make or receive calls, although my broadband had no problem.

At the time, Call Diversion was off, and I had no way of turning it on. So I rang support from my mobile and they turned it on.

29 August a card through the door from an engineer while I was out. "Fault was outside, now working". Which it now was, and Call Divert was off.

2 September I went to turn on Call Divert. "Sorry, this service is not available". Which is how it remained. I assumed some idiot had cancelled it instead of just turning I off, so submitted a new order. Got an email acknowledgement, but no follow-up activation email. But my October (quarterly) bill has the full charge and I expect the next one would have done, as the product shows on my Add-ons.

About 6pm today - Wednesday - I was called by a very pleasant man who like me couldn't understand what was going on. He said he could see an order had been cancelled today. Hmmm. We agreed I would try *#21# which is the code to test the status of Call Divert, so he rang off - to call back in a few minutes when I'd had time to do that.

Still the same message, not available. When he rang back, very soon after, we agreed a refund back to 29 August and cancellation of the Call Divert service. Fifteen minutes later a similarly pleasant lady rang just to confirm I would receive the refund on my next bill, told me the amount, and asked to confirm I wished to cease Call Divert.

You can't get much better Customer Service than that! Dammit LOL! What do I do now about line rental/Caller Display/1571?

In reply to a post by XRaySpeX:

In reply to a post by tommy45:

their useless outsourced overseas call centers that they class as customer support

Don't use that; use Report a fault

And who do you suppose handles/processes faults reported online, again can be as useless , and if a fault should take out the bb as well as the PSTN then what? we pay a premium price when compared to other providers ,IMO we should be able to speak to someone is able to understand us fully and who is trained to do the job, not the shambles we currently have for support