BT Retail should pick on the Openreach appointments system an available date, this is subject to confirmation and the Mborc will have affected this.

yeah openreach/BT need slapping.

I ordered a migration on the 13th dec which has a date of 31 dec, no physical work required.

Whats going on?

Then I have my order last year which I did first week of dec which had a install date near the end of the 3rd week of jan. A complaint to the CEO of BT got that completed in december so slots are there but not used it seems.

A theory is they artificially delay orders so those who pay for faster installs have a reason to pay more.

Edited by Chrysalis (Sun 22-Dec-13 12:06:36)

A theory is they artificially delay orders so those who pay for faster installs have a reason to pay more.

ROTFL

you got a better theory instead of laughing?

or you think its competant to take 3 weeks to push a few buttons perhaps?

Maybe they have a change freeze over the Xmas period in order to reduce the workload to account for people on leave/sick? BT are unlikely to be as highly resourced at this time as they would normally be and will almost certainly be concentrating on problems (especially considering the storm that is forecast to hit today which is likely to take down a number of phone lines).

Post deleted by Chrysalis

Found out the issue.

There are no pairs available on a number of cabinets here. Hunslet 62, 82, 83, 90, 91 at very least alongside another cabinet near 83 all go to the same 'trunk' and that trunk is full, hence Openreach have had to deploy new copper trunk to get out here.

There are I'm sure more cabinets than those that are also out of copper, those are just 1,500+ premises to start with though 43, 40, 22, 60, 18, 25 and others may also be affected.

I was fortunate and received an e-side pair that was either freed up by a cease or fixing of a broken line, to service cabinet 90 for a while e-sides were rerouted from another cabinet but those are now used.

This shortage has affected cabinet 82 for nearly a year now.

Cunning combination of issues within Openreach in terms of capacity planning and developers telling them a load of excrement as far as numbers of units to be built go.

Edited by deleted (Mon 06-Jan-14 17:06:42)