|
Before you do anything else, I suggest that you go through the Quiet Line Tests, to ensure that whatever way you proceed/ISP etc subsequently, the line itself is in good condition.
17070, Option 2 on BT.
Try it first on any phone extension at your mother's. If there are NO untoward noises, apart from a very faint hum - good.
If there are any untoward noises, try again at thenTE box where the line "enters" her house, if there are no iuntoward noises - good.
If you do hear "Snap, Crackle, Pop, bangs, squeals, dialling tones etc, report it to her PHONE Provider as a PHONE Fault, avoiding mentioning Broadband etc.
Also with the other tests, especially note the Line Length if available; and try to trace the line, at least to an obvious location, such as the PCP - the "traditional grey/green" GPO/BT junction box.
|