In reply to a post by Jelly_Tussle:

Once I've decided whether to stick with BT or move to Plusnet; I'll post in the appropriate forum regarding the e-mails.

Wrong. Your question is about handling the BT email system so the people most likely to be able to help will be in the BT forum, not the Plusnet one. The ISP your connection is running through is in most cases irrelevant.

In reply to a post by Jelly_Tussle:

My calls are placed through Hive Telecom and cost me on average £10 a month.

The "Anytime calls" option with BT is only £7pm. Are you using Hive because it used to be cheaper than BT?

Edited by RobertoS (Wed 12-Feb-14 12:06:14)

In reply to a post by RobertoS:

Changing the username and password is usually easy and takes a couple of minutes. Then, if you went to Plusnet, it takes about 15 minutes (the first time) to make the connection.

It is worth seeing if you can negotiate a better deal with BT, as MrSaffron suggested.

Thanks for that. I appreciate the reassurance!

Yes; I will get onto BT first before I do anything.

Cheers.

In reply to a post by RobertoS:

Are you using Hive because it used to be cheaper than BT?

Might still be if you make a lotta International, > 1hr, 0844, 0871 ... calls. It will depend on OP's call profile.

As RobertoS says - it is a BT issue.

And if you decide to migrate - make sure you have downloaded all of your emails from the server before you do. There is always that very small, minuscule chance (that could happen with any ISP) a small error causing the mail account to be deleted or locked.

In fact - I would suggest do it NOW.

In reply to a post by Jelly_Tussle:

I was unaware that you could store e-mails locally and with the ISP. I thought it was either one or the other; not both. I'm not sure how to do this

To do that you need an eMail client on your PC, like Outlook, Outlook Express, Windows (Live) Mail, Thunderbird. You can then either tell it to download everything or download and leave on server.

In reply to a post by RobertoS:

In reply to a post by Jelly_Tussle:

Once I've decided whether to stick with BT or move to Plusnet; I'll post in the appropriate forum regarding the e-mails.

Wrong. Your question is about handling the BT email system so the people most likely to be able to help will be in the BT forum, not the Plusnet one. The ISP your connection is running through is in most cases irrelevant.

D'oh!

You are right; forgive my ignorance.

I have started Another Thread in the BT forum about downloading my e-mails.
Thanks

In reply to a post by RobertoS:

In reply to a post by Jelly_Tussle:

My calls are placed through Hive Telecom and cost me on average £10 a month.

The "Anytime calls" option with BT is only £7pm. Are you using Hive because it used to be cheaper than BT?

Yes. I'm with them for no other reason than the fact that used to be cheaper.

I was persuaded to switch to them years ago when they were called 'Euphony Telecom' and I have stayed with them ever since.

In reply to a post by XRaySpeX:

In reply to a post by RobertoS:

Are you using Hive because it used to be cheaper than BT?

Might still be if you make a lotta International, > 1hr, 0844, 0871 ... calls. It will depend on OP's call profile.

No; I make very few international calls. At the most two or three a year.

I do phone 0845, 0871 etc numbers; but only when I usually have to query something with a company or organisation that uses such numbers as their point of contact.

In which case it may be worth stopping using Hive, whatever you do about your ISP. Plusnet "Anytime" is £5pm.

Edited by RobertoS (Wed 12-Feb-14 16:52:13)