Urm they do do network rearrangement but you need to basically flash the cash, rather than appear as the next in a long line of people who think £8/m buys them a dedicated engineering team.

The 400m was not clear and now makes it totally clear as to why your speeds are as they are.

Copper networks are such that their previous work to try different pairs may have disturbed things such that the one slightly working pair is not down to the performance you have now.

BT can legally tell you to go away and quote USO of 28 kilo bits per second.

Now if digging that 7.5m of new cable benefits 400 customers by taking speeds from say 5 Mbps to 50 Mbps, they may be a commercial case to be made.

That is the harsh reality, the rest is now just a case of trying to highlight your case and maybe get someone to pay attention, but in a world where others are still on 0.5 Mbps you are far from the bottom of the list.

Andrew

I did indicate to the engineers that I had looked at their table of charges and was aware of the potential costs so they would not have been under the impression that I thought that '£8/m buys ... a dedicated engineering team'.

I think that I explained in my earlier summary of the problem that 'it was established that a line length of 1400 metres from the cabinet was the prime reason. The engineers suggested that a speed of 15-20 Mbps was probably the limit. Your response was 'If the line distance is really 1400 metres, then yes downstream of 15-20 Mbps is to be expected. Upstream speed wise something around 4 to 6 Mbps.'

I do appreciate that copper networks are fragile entities and that one piece of work may undo the benefits of previous work. Given this surely it is incumbent on OR to keep records of the work undertaken so that if a problem occurs immediately following some adjustments, the necessary remedial action can be taken without delay? I suggest that is common sense and would save OR countless wasted hours of engineer's time. I understand that OR engineers used to keep notes on each call-out and that these would be forwarded to the ISP on request, but that this is no longer the case.

As far as benefitting 400 customers is concerned, the number would be no more than 20 so I do appreciate that this not particularly helpful to my case.

Referral to Ofcom/CISAS is a method of highlighting the shortfalls in service standards by all concerned and hopefully raising the profile of my case.