Heh !
You are really screwed up with the terminology.

Those are both the master socket, from the identical URL. That piece you photograph is not the faceplate. I don't know its name, but the faceplate is the detachable bottom half at the front, that you have to remove to get at the screws for this. I tend to call it the backplate or rear assembly.

It's the faceplate that might have wires attached, feeding the extension(s). Are there any wires on that, as it would be odd if they weren't the same as feed the LJU1.

I think it more likely it is an LJU2, but in either case is it a master or an extension. The difference between master and extension is the yellow capacitor at the top, and the LJU1 or 2 is determined by the size. (There's also a bigger LJ2, 85 x 85). Kitz seems to have her LJU1 and 2 labelling slightly out in the right-hand column, as in a copy and paste without changing the 1 to a 2.

The posts since 18:46:42 weren't present when I started drafting my reply to it. As you say, it looks as though everything possible has already been done .

Thanks very much for your help both of you. We'll cross our fingers and when the fibre cabinet is installed, give it a go. We won't get 40mb but I'll be content with 5mb!

Two things you should do-

1 Try the Quiet Line Test, using a corded phone into the NTE of whatever category.

Dial 17070; then select Option 2 (SKY would be 4).

If you hear any untoward noise on the line, apart from possibly a very faint hum, report it to your PHONE PROVIDER as a PHONE FAULT - do NOT mention Broadband.

If there is no significant noise at the NTE, reconnect the internal extensions and try them. If there is noe significant noise, you need to track doen the source, as being internal, it is the householder's responsibility.

2 Get the Line Length particularly, to see if it has a reasonable correspondence to the Attenuation-

http://windows.mouselike.org/be/?DoAction=BrasChecker

You should also try to establish the Cabinet Number (Green/Grey Cabinet) "somewhere", unless it is an EO (Exchange Only) Line.

He appears not to have any extensions. We need the answer about wires to the back of the master faceplate to be sure.

In reply to a post by eckiedoo:

Two things you should do-

1 Try the Quiet Line Test, using a corded phone into the NTE of whatever category.

Seems fine.

In reply to a post by eckiedoo:

2 Get the Line Length particularly, to see if it has a reasonable correspondence to the Attenuation-

http://windows.mouselike.org/be/?DoAction=BrasChecker

5900, so, just under the apparent threshold of 6km to receive 1mb. So, that would seem correct. And this is very rural Devon, so the lines which were installed must have been done eons ago.

In reply to a post by eckiedoo:

You should also try to establish the Cabinet Number (Green/Grey Cabinet) "somewhere", unless it is an EO (Exchange Only) Line.

Yep - there's only one cabinet in the village and we know we're connected to it. What we really need is a BT Openreach engineer to come here and physically run a new line from the pole. Persuading them to do that is impossible however.

In reply to a post by RobertoS:

He appears not to have any extensions. We need the answer about wires to the back of the master faceplate to be sure.

RobertoS: what do you need to know?

You removed the rear assembly from the master socket, to show us the wires.

To get at the screws to do that, I'm assuming you had to remove the faceplate which is the bottom half of the fully assembled socket box.

On the back of the faceplate are IDC connectors like the ones in the LJU you have as the extension. Are there any wires attached to them? If so, what colours where?

Edited by RobertoS (Tue 25-Feb-14 21:30:16)

Unfortunately, as the line is Quiet, it would appear to be of the standard required for BASIC PHONE PURPOSES, ie for making Phone Calls, Receiving etc.

That is the only legal obligation that OR has regarding quality etc.

Thus extremely unlikely that Openreach would replace that short length, unless paid to do so.

----------------------------------

Regarding the Attenuation and Length, you conclude that they are on a par, ie in general agreement, so no improvement can be expected.

========================

The only hope for significant improvement, would be that FTTC comes to that local cabinet.

There may be modems that could achieve slightly higher speeds; but I am doubtful, given the line length and attenuation.

Indeed. Well, thanks a lot for your advice. Glad I posted here before destroying everything. The cabinet has met approval (or rather, no opposition) by Harlequin, so it's over to BT to site it and plumb in some fibre. Line length to the cabinet ought not to be more than 3km (I'm going to work it out tomorrow), so at the very least she should get 10-12mb. It really will transform this little village, and many others like it.

In reply to a post by RobertoS:

You removed the rear assembly from the master socket, to show us the wires.

To get at the screws to do that, I'm assuming you had to remove the faceplate which is the bottom half of the fully assembled socket box.

On the back of the faceplate are IDC connectors like the ones in the LJU you have as the extension. Are there any wires attached to them? If so, what colours where?

No wires at all on the faceplate.