We don't consider it to be timely at all, that example in question we didn't receive the line report through until 3 days after the resync.

When your line resyncs we then wait for a delta report to come through to notify us of the change in speed, we then run 6 scripts throughout the day;

0:05
3:05
6:05
17:05
20:05

So once we've received the update your profile should update within one of the script runs. Your line should then drop the PPP session, we've seen a few recently where this has taken time so the new profile is being seen by the customer.

If you can PM your username over if you think your line isn't updating I'd like to take a look as we've recently made some changes(and a few more to come soon) to improve this process.

So, a delay of around 48-72hrs after receiving the delta report and 12-18 failed script attempts is considered timely, thanks for the clarification. What do you think the max time to receive the delta report should be, to add on to this time?

You only listed 5 script times for the day by the way.

It's not my line/account, but you're right it hasn't been dropping the PPP session automatically either.

I wish you luck in fixing this (and all your other issues), it seems you've been trying for many years now on this particular one.

Sorry I meant 5 runs per day.

Normally the report we receive comes through within a couple of hours. Depending on when this comes through it will then get picked up on the following script runs.

We're also looking at implementing the scripts during core hours but we need to make sure it's functioning 100% correctly first.

Thanks for your help I'm now up on running on a decent speed. Would you like the username to check the account out?