ADSL connection failure - odd 'whois' report

One of our ADSL lines seemed to have failed. Unfortunately it's on a remote site so it's hard to find anyone to look into it. A script we use to obtain its current IP address is returning an address that comes back to 'BTCentralPlus'. In fact so does the IP address we were using just before this failure.

Sounds to me like a failure in the wholesale service. Thoughts?

Edited by Andrue (Thu 17-Apr-14 11:20:30)

Assuming its not a BT Retail connection then would be a bit odd

The odd PlusNet user pops up with this, but was/is an option for them

In reply to a post by MrSaffron:

Assuming its not a BT Retail connection then would be a bit odd

The odd PlusNet user pops up with this, but was/is an option for them

It should be Eclipse we believe (as is typical the people who know are out today).

Edited by Andrue (Thu 17-Apr-14 11:18:19)

Have you had a voice line check performed?

If the line check reveals an external fault, you may be able to get the fault repaired without a visit to the property. I did mange to get my home phone line repaired whilst I was on holiday.