Over the years I've reported 3 trees and it takes around 3 months for each tree to be removed. BT say they have to carry out searches each time to try and find out who owns the land to bill them. Each time they fail to find the owner and eventually remove the tree.
When a tree has fallen on a power cable. The power people sent a surveyor within 2 hours and the tree was logged up in 3! That's what I call customer service!
Unfortunately that is the way the law forces BT to work. If the phone cable or pole is not creating a hazard or danger then they MUST attempt to find the land owner - irrespective as to whether they will be billed. A power company can just do it because there is a potential danger and then invoice the land owner if appropriate.
Just recently walking to t pub with a friend and we noticed a tree resting on the BT cables but not the power lines on a series of shared poles. Called BT who then called SSEB as there was potential for an electrical hazard. It was dealt with within hours.
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M H C
taurus excreta cerebrum vincit



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