Yes, I'm talking about now not then. The OP is showing that it has now recovered.

I hadn't noticed the last line of his post containing the new stats .

I have just spent 1hr on the phone to 2nd line support, my brain is sore dealing with these people, I have never heard so much rubbish, they clearly do not have a clue and by the hour my internet speed is getting slower and slower 0.02 I am now at.

They were adamant it was the Brightbox (Router) at fault, it didn't seem to register the fact I have 3 or these and a Netgear and they all are giving the same result, they must all be faulty, we will send you another Brightbox, I mean why would they do this? The logic is beyond me, after arguing with the advisor and a supervisor I got them shifted away from this, next it was my laptop was at fault, didn't matter a damn that 2 phones 2 ipod touches and a tablet all gave similar results, after more arguing they gave up and another engineer is booked for Monday so that will be a real treat, I wonder will he be in the same league as the last guy who didn't even have a network cable?

Anyone any ideas because clearly EE nor BT Openreach have any idea

Yes as suggested a couple of times a wire is loose or a joint is intermittent in the network, or the home.

This causes a low speed sync and then when the wire recovers you still get the slow speeds while waiting for the IP Profile to improve.

You say 0.02 Mbps now, has the connection statistics changed, and what does the BT Wholesale performance tester say the IP Profile is for your line?

What does the BT Wholesale Performance Test say the downstream IP profile is when you go to the Further Diagnostics from the initial results page. Ignore the red instructions at the start, all we want to know is the IP Profile.

It is almost certainly 512kbps or 0.5Mbps. I would expect that to change overnight to 6.5, 7, or 7.15Mbps. It is unlikely to change during today, but when it does all will be well.

Download speedachieved during the test was - 0.07 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Given IP profile then the speeds are no surprise. Need to wait for the IP Profile to increase.

If the line stays connected at 8128 Kbps and the IP Profile has not increased by Sunday afternoon, call EE back and tell them that the IP Profile is stuck on the line and needs resetting.

Good. Try to worry. In theory the system can change that IP Profile after 4 hours, but in practice it is nearly always overnight.

Keep an eye on the stats, because if you get a disconnection and it reconnects slowly again it will stop the IP profile going up as much as it should.

If you do get a disconnection then you need that engineer, but if you don't then I suggest you cancel the visit.

OK things are starting to improve

Download speedachieved during the test was - 1.48 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

However this was the original problem I had all week, everything was fine IP Profile etc but the speed was dire.

New stats
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 27.0 dB 16.9 dB
Line Attenuation 5.5 dB 7.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.9 dBm 15.8 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 41243 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 1243476
Transmitted Cells 394646

Edited by deleted (Sat 02-Aug-14 20:52:13)

Are you using WiFi?