ATM yes

Ok, check that the lines still connected at 8128. If it is then, turn off the WiFi on your laptop. Connect the laptop to the router with ethernet. Re run the speedtest.

Some of the older EE routers have WiFi that's not that great in my experience.

Your line attenuation is varying far too much, even now. Your first post showed it at a ludicrous level.

Line attenuation basically does not vary on ADSL Max. The exception is if you change router, when it can change by 2-3dB as different makes measure it slightly differently.

The difference showing between your two sets of 8128kbps sync stats should not be occurring. Something, somewhere, is faulty.

I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc

Hmmm.

That is unusual. I suggest the problem may be somewhere at your end then. Maybe a faulty router. The same make and model should calculate in the same way - I was meaning different makes.

How is this switching done? How secure are the physical connections? It is easy for one to be fractionally displaced and still appear to work, but with highly erratic results such as you are getting The same applies to an internally damaged cable or a wire that has been tugged whilst plugged in.

If the routers are at different socket and both are on for a few seconds, I don't know but suspect there could be chaos.

In reply to a post by falko89:

I have 2 brightboxes on the go at the min, I connected direct to the socket, the other connected to a TV device, they are switched depending on what I want to do,not watching TV the main one is on, if I want to watch TV the other is turned of etc

Do you mean you have two different routers. Both connected to different phone sockets? If you watch TV you turn the other one off?

If so I have frankly never heard of such a ludicrous setup in my life and those constant disconnects and reconnects is not good at all.

Explain in detail the two router situation before going any further with this... We need to fully understand what's going on here. I think this is causing major havoc if it's as I think it is.

Edited by ukhardy07 (Sat 02-Aug-14 23:35:13)

Bill for TWO visits now Lol

Given IP profile then the speeds are no surprise. Need to wait for the IP Profile to increase.

If the line stays connected at 8128 Kbps and the IP Profile has not increased by Sunday afternoon, call EE back and tell them that the IP Profile is stuck on the line and needs resetting.

They don't have a clue what a stuck profile is. Been there, suffered that. They really are the most ignorant to deal with that I have come across.

It isn't stuck anyway, so the issue doesn't arise. Interestingly he is on interleaved with no sync speed hit. Often the case, but not what usually happens.

In reply to a post by falko89:

another engineer is booked for Monday so that will be a real treat, I wonder will he be in the same league as the last guy who didn't even have a network cable?

If the fault is something you are doing EE will bill you for the engineer visits. We are talking possibly 100s of pounds. From the sounds of it, with your 2 routers on the go it sounds as if your setup inside the property is wildly wrong.

Firstly using 2 routers will mean that you are turning the router off multiple times a day, to get a profile bump and best speeds you need to keep the router connected as much as possible. Most ISPs say keep the router on 24/7 and I would say 99% of customers do this.

Also any overlap where both routers are trying to get onto the ADSL will cause havoc and perhaps is why you end up connecting at speeds that are below 1Mbps. This will then cause the profile to stick at low speeds. I think this is why your profile has been stuck so low and hence the slow speeds...

For this speed to increase you will need to keep the router connected for usually a few days solid, however you don't do this as you'll likely choose to switch off the router and pop the TV router on, then the days of waiting is reset. The sound of your setup is truly dreadful.

I would be VERY cautious to accept anymore engineers until we are absolutely certain that the issue is not your setup. I am sure that EE will have read out a script of some sort and within this they will have declared that you can be liable for the costs, you will have no doubt given verbal confirmation to accept these charges. Be careful.

Edited by ukhardy07 (Sat 02-Aug-14 23:53:19)