My initial setup before any of this happened was router to tv on a 3 meter extension. Had this 5 years no issue. This fooked up engineer coming out had to doctor things a bit. So have 2 on the go atm. But this is only since these issues started.

In reply to a post by falko89:

My initial setup before any of this happened was router to tv on a 3 meter extension. Had this 5 years no issue. This fooked up engineer coming out had to doctor things a bit. So have 2 on the go atm. But this is only since these issues started.

I would remove one of the routers immediately. You only want to be using 1 router full stop.
Plug the brightbox into the master telephone socket. That's where it needs to be.
Do not use an extension cable from the master telephone socket.
Never use anything like this http://www.digitechworld.co.uk/ebay/images/fullscree...

You need to get a longer ethernet cable from the router to the TV. You can get that on ebay for about £1 to £1.50.
http://www.ebay.co.uk/itm/High-Speed-RJ45-Ethernet-C...

Your setup needs to be Master socket - filter - router.
The filter must be the first thing connected to the telephone socket.
NOT LIKE THIS master socket - extension - filter - router (this may cause issues) - & is how I suspect it was.

Then your setup will be perfect.

Did you do a speedtest with it wired?

Yes, but I think the engineer fitted a filtered faceplate. So no filter required. Which then raises he question where is the second router connected - unless the engineer did an A/B connection not T2/T5.

Yes, little difference between the 2. As i said earlier this started before this.double setup i have atm. This is only to please EE and engineer IE no extensions

Or even worse star wiring in the household with a master socket stuck onto the end of one of the cables... Seen that before. The friend in question just got fibre, they simply changed the master to a fibre socket master leaving star wiring there... That did annoy me but they didn't seem fussed.

EDIT: The issue could just be congestion on EEs end no? The sync and profile aren't too bad right now.

Edited by ukhardy07 (Sun 03-Aug-14 00:22:17)

OK, let's take this a step at a time.

What was the layout before you had a problem? The problem that resulted in the engineer coming out.

How many sockets were used for broadband, and were any other sockets used at all for anything?

I get the impression you are now using the same socket for both routers. What is plugged into where, when? Are there any extension cables as ukhardy linked to?

Re your edit, I don't think so. We have these mad attenuations.

I have 1 socket in my house, from that came a 3 meter extension taking it into the living room where the router was connected to the sat tv box. Used the set up for years, no problem until now.

At the min it is set up like this, 1 router in the hall into this new master socket with no filter, then the extension runs into the living room as before. 90% of the time the 1 in the living room is the one thats on, as I said earlier the one in the hall is only for the engineers benefit and when in touch with EE I switch one of and the other on.

My stats today.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 8128 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 19.0 dB 16.4 dB
Line Attenuation 7.0 dB 9.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.4 dBm 19.9 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 433842 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 0
Statistics
Received Cells 806655
Transmitted Cells 381724

Download speedachieved during the test was - 1.18 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

No improvement in speed.

I suspect the second router for the TV is connected to the phone socket on the faceplate. This is filtered for a phone only and is only working for ADSL because you have a short line to the exchange, hence the high attenuation and slow speed in your earlier post. As suggested by others use the router connected directly to the modem socket on the master. You should be getting 7Mbps speed, the initial low speed problem is something else, probably EE congestion but you have confused things with the double router scenario.

Edited by Realalemadrid (Sun 03-Aug-14 08:35:42)