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Standard User flippery
(committed) Mon 04-Aug-14 10:06:39
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Re: Restricted to less than 2mb and no one knows why?


[re: deleted] [link to this post]
 
You appear to have had a similar problem in January 2013, resolved with change of router..
Uswitch only had 16 users so not an direct link of ISPs being used on BT only exchange..
See there has been a recent partial fibre upgrade. There have been a number of posts, on other forums, where broadband slowed on adsl lines. Not saying this is reason but strange all the same.
Is your area now fibre enabled or, are you connected direct to exchange?
For my information, does anyone know how broadband may be affected, on CN20 exchanges, with IPstream being switched off. Especially where partial fibre. Or does exchange get upgraded?
Administrator MrSaffron
(staff) Mon 04-Aug-14 10:39:35
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Re: Restricted to less than 2mb and no one knows why?


[re: flippery] [link to this post]
 
If IPStream is switched off on a CN20 only exchange then you have no broadband since no WBC service.

Two scenarios:

1. Exchange gets WBC ADSL2+ at around the same time the FTTC services arrive, generally will only happen if the exchange is a handover node.
2. Exchange gets FTTC but fibres run back to another exchange, ADSL IPStream Max remains, the ANFP should mean minimal changes in ADSL connection speed but the amount of wiring changes going on may disturb lines potentially.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Mon 04-Aug-14 17:08:13
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Re: Restricted to less than 2mb and no one knows why?


[re: MrSaffron] [link to this post]
 
Right, Engineer number 2 has been and gone and we are no further forward, Now this guy was thorough, he checked all 3 of my routers and even tried a BT home hub, the line was checked the entire way to the exchange, the exchange was checked and a couple of things reset and he can't get any higher a speed than 1mb, he was here 3 hours thats how well everything was checked. He says EE are restricting my speed.

I phoned EE who denied this and are to phone me back. So thats where we are at.


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Administrator MrSaffron
(staff) Mon 04-Aug-14 17:31:24
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Re: Restricted to less than 2mb and no one knows why?


[re: deleted] [link to this post]
 
From a phone engineers viewpoint that would be the answer as they are not qualified in the backhaul network layouts and what all the various providers do.

Are speeds better at breakfast times? i.e. when no one is usually using the Internet

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Mon 04-Aug-14 17:39:23
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Re: Restricted to less than 2mb and no one knows why?


[re: MrSaffron] [link to this post]
 
Yes slightly, At the moment I am getting 0.30, this morning 1.20
Administrator MrSaffron
(staff) Mon 04-Aug-14 17:41:20
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Re: Restricted to less than 2mb and no one knows why?


[re: deleted] [link to this post]
 
Vote with feet and if its no better with the next ISP then you know not much else to be done until a faster service arrives in the area.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Mon 04-Aug-14 17:42:26
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Re: Restricted to less than 2mb and no one knows why?


[re: MrSaffron] [link to this post]
 
I'm still in a contract, I threaten to leave every year to get a better price.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 04-Aug-14 19:49:29
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Re: Restricted to less than 2mb and no one knows why?


[re: deleted] [link to this post]
 
In reply to a post by falko89:
he can't get any higher a speed than 1mb
Sync speed or throughput? You last stats showed sync speed @ full 8 Meg. Is/Was (at time of eng visit) that still so? Why wasn't eng monitoring sync speed?

If sync speed is still 8 Meg, EE can't be restricting you.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User deleted
(deleted) Mon 04-Aug-14 20:20:25
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Re: Restricted to less than 2mb and no one knows why?


[re: XRaySpeX] [link to this post]
 
I cant get any higher download speed than 1mb, connection speed is 8128 and profile 7150 or so. Some high level network team have taken over this now and are investigating. They said i am not restricted, banded or anything else. So will be interesting to see what they find.
Administrator MrSaffron
(staff) Mon 04-Aug-14 21:00:10
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Re: Restricted to less than 2mb and no one knows why?


[re: deleted] [link to this post]
 
If IP Profile is not at 7150 Kbps then yes no ADSL restrictions, but could simply be congestion.

Providers are usually the last to admit to that as an issue. It will show on our speed test e.g. http://www.thinkbroadband.com/faq/sections/flash-spe... which shows what a congested link will look like.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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