In reply to a post by 4M2:

The blue/white and white/blue pair in the photo look OK - best of luck!

We are still waiting for the parts he ordered when I started this thread so no further ahead in terms of doing any work or me going round for a look.

Strangely enough his stats have changed from

Down speed: 345kbps, Noise Margin: 10.3dB, Line Attn: 41.5dB
Up Speed: 595kbps, Noise Margin: 14.2dB, Line Attn: 24.4dB

to the following

Down speed: 6482kbps, Noise Margin: 14.4dB, Line Attn: 43.5dB
Up Speed: 1076kbps, Noise Margin: 5.7dB, Line Attn: 23.1dB

He said his internet seems even more unusable now with these stats and actually has to use edge/3G network on his phone as his broadband connection wouldn't even let him Whatsapp the screenshot over to me.

Where did he order them from?

In reply to a post by BatBoy:

Where did he order them from?

Clarity I believe. I believe they had an issue with emails and being on holiday or something. Apparently it should be here this week...

In reply to a post by michty_me:

Strangely enough his stats have changed from

Down speed: 345kbps, Noise Margin: 10.3dB, Line Attn: 41.5dB
Up Speed: 595kbps, Noise Margin: 14.2dB, Line Attn: 24.4dB

to the following

Down speed: 6482kbps, Noise Margin: 14.4dB, Line Attn: 43.5dB
Up Speed: 1076kbps, Noise Margin: 5.7dB, Line Attn: 23.1dB

He said his internet seems even more unusable now with these stats and actually has to use edge/3G network on his phone as his broadband connection wouldn't even let him Whatsapp the screenshot over to me.

First set of stats were G992.3 (ADSL2) now it looks as though the connection has possibly resync'd on G.992.5 (ADSL2+)

I get that sometimes if there is noise affecting the line, the router drops the ADSL2+ connection, the router re-syncs on ADSL2 then later, when the noise source has gone, I manually resync the connection back to ADSL2+. It's a rare event on my line but for someone who suffers frequent noise and high error rates it could happen far more often and hence appear as a very unstable line.

I bet yours doesn't jump from 6.5 Mag ADSL2+ to 0.3 Meg ADSL2.

In reply to a post by XRaySpeX:

I bet yours doesn't jump from 6.5 Mag ADSL2+ to 0.3 Meg ADSL2.

Yes I agree that 0.3 Meg figure does seem exceptionally low. If I recall correctly: I go from a downstream attenuation of 37dB to 34dB and from ~12500Kbps to ~10500Kbps on the downstream sync, but those events are rare and not prolonged if that is perhaps significant?

In reply to a post by 4M2:

Yes I agree that 0.3 Meg figure does seem exceptionally low.

Pretty sure that's cuz EE had him on a low(est) banded profile, as is their wont, and have now released it.

In reply to a post by XRaySpeX:

In reply to a post by 4M2:

Yes I agree that 0.3 Meg figure does seem exceptionally low.

Pretty sure that's cuz EE had him on a low(est) banded profile, as is their wont, and have now released it.

It would be interesting to see if the SNRM is fluctuating significantly and the ADSL dropping regularly since the OP says the "internet seems even more unusable now" - guess EE might turn the speed down again if it's really unstable?

Just discovered that the exchange is outside EE's Network Area, where they throttle heavily. So they don't need to play around with connection parameters.

In reply to a post by XRaySpeX:

Just discovered that the exchange is outside EE's Network Area, where they throttle heavily. So they don't need to play around with connection parameters.

Oh crickey: throughput and possible home wiring issues!