In reply to a post by MrSaffron:

If its a WLR line then the number should be recognised by the BT Wholesale checker

NOTE The word ONLY in that quote, there is the implication it's a full LLU service if you take Broadband AND Phone.

From RobertoS' site I have seen this:

Full LLU (technically called Metallic Path Facility or MPF) is where the [Communications Provider (i.e. ISP)] takes complete control of your phone service as well as the broadband. The main examples that spring to my mind are TalkTalk and in many cases Sky, although as I understand it both also supply BT Wholesale products in some situations.

I assume that Vodafone / C&W / Tesco can be added to this list?

In practicalterms, with what options does this situation leave me? Particularly in light of the fact that it is TalkTalk who can't take over my service from Tesco (both being "Full LLU"). My apologies for being thick, it is just that I am (thick) in this context.

On two separate (but related) tracks, what is the current position in relation to "Phorm" and what do people think of PlusNet?

Phorm does not exist or operate in the UK.

The tracking through things like Google AdSense has gained the level of acceptance and use that more intrusive tracking is not done for advertising purposes.

It is a classic case of technically possible, but one or both parties cannot be bothered and as they are not BT with the regulator breathing down their neck they can pick and choose what to offer to people service wise.

So yes C&W can be added to the list. Generally so few customers it does not get the same mentions in FAQ entries

Just been in touch with PlusNet; they advised:

You don't have a compatible phone service. To use our broadband you'll need to take one of our Home Phone packages - we'll give you free activation worth £25.

Added to this, their price beyond the first 12 months contract is actually higher than Tesco (Vodafone) are charging and their speed is no better - in fact I think they may be more expensive than BT!

Depressing really

I haven't posted on here for quite some time but thought I'd chip in here.

The key statement is in the response is "MPF Service". That's a full LLU service where your line is fully connected to your current providers equipment at the exchange. That means you can't have Broadband with any other provider as it stands at the moment.

The connection would have been made by BT Openreach.

Any BT Wholesale Line Rental provider should be able to have the line moved back onto the BT Network as well as porting your telephone number back as well. There is usually no need to install a new line. Doing it this way normally takes about 10 working days.

Once the line/number are back on the BT Network it will be available for a Shared MPF service where you can have one provider for voice and one for Broadband. The number will then also show up in the BT Availability Checker.

....... what do people think of PlusNet?

I can tell it only as I find it and for my ADSL1 connection from a 20CN exchange 5-6 kilometres away all is good and so far I've not had any monthly billing issues either.[fingers xed]
Line rental with PN as well and pay using the line rental saver option.

The last time I phoned PN CS was eleven months ago and after waiting around fifteen minutes for the call to be answered my query was sorted out then and there, but remember this is just my experience of PN.

Edited by Apprentice (Thu 09-Oct-14 19:38:21)

In reply to a post by rcranswick:

I haven't posted on here for quite some time but thought I'd chip in here.

The key statement is in the response is "MPF Service". That's a full LLU service where your line is fully connected to your current providers equipment at the exchange. That means you can't have Broadband with any other provider as it stands at the moment.

The connection would have been made by BT Openreach.

Any BT Wholesale Line Rental provider should be able to have the line moved back onto the BT Network as well as porting your telephone number back as well. There is usually no need to install a new line. Doing it this way normally takes about 10 working days.

Once the line/number are back on the BT Network it will be available for a Shared MPF service where you can have one provider for voice and one for Broadband. The number will then also show up in the BT Availability Checker.

Thanks for that. However, I'm not sure where that leaves me?

As MrSaffron said earlier, "It is a classic case of technically possible, but one or both parties cannot be bothered and as they are not BT with the regulator breathing down their neck they can pick and choose what to offer to people service wise.". I don't know whether it is TalkTalk or Vodafone/Tesco that can't be bothered and what I can actually do about it?

The whole thing rather suggests that OFCOM aren't doing a great job of simplifying migration for customers.

Migration is all set to change in 2015 just taking a few years to sort out

In reply to a post by MrSaffron:

It is a classic case of technically possible, but one or both parties cannot be bothered

The OP issue is that the new ISP, TT, says they need to change his phone no. Can't see why they are insisting on that.

Seeing that the no. belongs to BT, as reported, and MPF ISPs take over BT lines all the time w/out changing nos. and Tesco/C&W had previously taken it over w/out changing the no., why is it necessary for TT to now change the no? Had the OP been migrating from BTw or Partial LLU, TT wouldn't have changed it.

I can understand it if the no. had been a C&W assigned no. (but it isn't) then TT would need to change it. Perhaps the issue is that TT are assuming because it is coming from C&W it must be a C&W no. and ignoring the fact that it has history with BT.

Edited by XRaySpeX (Thu 09-Oct-14 23:28:24)

Yes, that is the solution if the OP wants to go anywhere but TT or Sky, but the OP wants to go to TT and they seem to insist on changing his no.

It is not even a temporary solution as he will have to stay with the BTw or Partial LLU ISP for a period before going to TT.