Is the pole leaning away from your son's house, hence tightening the cable; or is it towards the house, thus slackening it

I don't think it is anything to do with the pole leaning - it doesn't even look as if it is leaning to me - there is a box on this particular pole where we believe the problem lies - there are another 14 houses using the same line - and only my son is affected.

Morning Megjay

I had got the impression that there was/is a definite lean and wobble from your earlier post-

"the pole leans towards the absent gentleman's property and has to be climbed from there because it wobbles!".



However, the important point is that you now have greater certainty as to where the fault probably lies.

The 'leaning' pole is 6 poles away! If only it was as simple as the one nearest his house it would have been mended by now. My son says that they are trying to ring him every day - they let it ring once and stop - not giving him time to answer - he reckons that they will then say they have tried to update him. Oh we are getting so cynical!

In reply to a post by megjay:

The 'leaning' pole is 6 poles away!

Is that the pole with the box on it?

there is a box on this particular pole where we believe the problem lies

I believe I am right in saying that BT Openreach is part of BT and I would have thought the best advice at this stage of apparently impossible communication is that help should be sought from the Chairman of BT. I don't know his details but I'm sure someone at Think Broadband does (they always were known!). So -

Concise letter or email to Chairman of BT with copy to your MP. I write as one who used to deal with such escalated complaints for a different public utility.

Could this "ring once" be connected with the fault - anyone have knowledge of that possible sort of fault?

It's known as 'ring trip' and caused by low insulation A-B or B-Battery.

Thanks, Partial.

Another snippet of knowledge.


If that is the fault, I suspect that it would affect all incoming calls on that land line, eg from mobiles as well as, say, international etc.


Are there any known problems with making out-going calls on land-lines with such a fault, which would help in possibly confirming it?

Is it a fault that is associated with the described circumstances, of apparently being related to the outside line at the pole?


If most calls to and from this house are on mobiles only, both ways, the fault could be "undetected" etc for a long time from when it arose, unless it also impinged greatly on broadband usage.

--------------------

Just found amongst many-

https://en.wikipedia.org/wiki/Ringtone

Background
"
In POTS switching systems, ringing is said to be "tripped" when the impedance of the line reduces to about 600 ohms when the telephone handset is lifted off the switch-hook. This signals that the telephone call has been answered, and the telephone exchange immediately removes the ringing signal from the line and connects the call. This is the source of the name of the problem called "ring-trip" or "pre-trip", which occurs when the ringing signal on the line encounters excessively low resistance between the conductors, which trips the ring before the subscriber's actual telephone has a chance to ring (for more than a very short time); this is common with wet connections and improperly installed lines.
"

Edited by deleted (Wed 31-Dec-14 07:15:36)

Could this "ring once" be connected with the fault - anyone have knowledge of that possible sort of fault

Oh no - sorry should have been clearer - they are contacting him on his mobile - the land line is dead - when you try to ring it from outside it gives and engaged tone. He is not even in the country at the moment. The box is on the pole that is said to lean - the nearest pole to 275 metres away from the house.
This won't let me put a copy of a photo on here.

You can put a photo on a photo sharing site, like www.tinypic.com and post a link here.