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Standard User deleted
(deleted) Wed 31-Dec-14 20:04:07
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Re: BT Open Reach


[re: deleted] [link to this post]
 
Do other calls to his mobile ring more than once?

-------------------------

Although I actually did the final assembly of the first three mobile phones purchased by my employers back about 1990 (without any instructions etc), I have relatively little experience of them.

Does anyone know if it is possible to set any mobile to ring only once, to minimise disturbance etc?

For example, are there any where they can be set to ring once on incoming calls, then automatically switch to a vibrator?
Standard User deleted
(deleted) Fri 02-Jan-15 00:13:19
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Re: BT Open Reach


[re: deleted] [link to this post]
 
http://i58.tinypic.com/2is70hc.jpg[/IMG]"]

Photo of the 'inaccessible' pole - the thicker line coming from the top of the picture is the one that comes across the fields from his house. The lines going from it go to the surrounding properties and a cable goes down the pole.

and in answer to Eckiedoo - yes other calls ring more than once - the ones that ring off straight away he suspects are from BT.
Standard User Zarjaz
(eat-sleep-adslguide) Fri 02-Jan-15 20:21:41
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Re: BT Open Reach


[re: deleted] [link to this post]
 
So a maybe 10 pair aerial cable from this, the DP, going off to the property.

At first glance, the obvious reason it cannot be climbed, is all the vegetation. Various tests have to be done, a 'pre-climb' check. Being unable to access the base of the pole for an initial hammer test would be a reason not to climb.

Clearly, due to it's location, a hoist will be of no use. It could be that the pole is out of test date too .... this would require a visit from a pole tester to check, these can take some time to arrange, more so when no access to the pole is agreed with the lands owner.


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Standard User deleted
(deleted) Mon 05-Jan-15 19:57:11
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Re: BT Open Reach


[re: Zarjaz] [link to this post]
 
And the whole process is on hold - if only BT could be honest - I am posting on here now just to say how rubbish BT customer service is. My son said that the calls he received - where they let the phone ring once and then rang off were followed up with a text message saying - we tried to call you but you didn't answer. They have now sent him a text to say an engineer will have to call at the house - Good - poor engineer, he won't be able to get away until we get some answers!!! We have heard enough tall stories.

While my son was away BT had our number in case they wanted access to his house - we never heard anything of course but today we have had a message to say that BT have sent us a text message - on our land line!!!! So our phone informs us. We can't receive text messages on our land line. This is such a mess!
Standard User deleted
(deleted) Mon 05-Jan-15 20:00:01
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Re: BT Open Reach


[re: deleted] [link to this post]
 
If you receive spoken text messages but don't have an answer phone or answering service, just call Text store on 0845 602 1111 to pick up messages. Please note that messages are only saved here for 24 hours.
Standard User deleted
(deleted) Mon 05-Jan-15 21:21:17
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Re: BT Open Reach


[re: deleted] [link to this post]
 
They can't get a cherrypicker there so it is Kit Staging and an uninterested landowner. If they can't produce a wayleave, this one will run and run until planning come up with a new method of feed.
Standard User deleted
(deleted) Tue 06-Jan-15 20:38:49
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Re: BT Open Reach


[re: deleted] [link to this post]
 
Oh well today an engineer phoned to say he was on his way and my son rushed home. The engineer agreed that this job should have been done ages ago and it has 'slipped' through the net. He climbed the offending pole from the property of the absent landowner. Told my son that the landowner on the other side didn't want the hedge cut down because it affects his privacy. So tomorrow some more engineers are coming out to see if they can give him a line from the next pole closer to his house!!! Does that make sense?

Anyway my daughter in law was coming home from school with my grandson and an engineer was working in the box on the pavement up the town - where my son saw someone working just before his line went dead. Guess what - they have the internet again tonight!
Standard User MHC
(sensei) Tue 06-Jan-15 20:45:47
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Re: BT Open Reach


[re: deleted] [link to this post]
 
In reply to a post by megjay:
...
but today we have had a message to say that BT have sent us a text message - on our land line!!!! So our phone informs us. We can't receive text messages on our land line. This is such a mess!


Try calling 0845 602 1111


Have just seen Batboy has posted this too.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit

Edited by MHC (Tue 06-Jan-15 20:47:12)

Standard User deleted
(deleted) Tue 06-Jan-15 20:47:33
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Re: BT Open Reach


[re: MHC] [link to this post]
 
lol
Standard User mking90031
(newbie) Wed 07-Jan-15 17:24:38
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Re: BT Open Reach


[re: deleted] [link to this post]
 
Hi,

Have you tried asking to leave BT? Is your son's area cabled with VirginMedia? I use them in a well cabled area and get nearly 50Mb! He could then transfer his phone to Virgin and that way he isn't using BT copper wire. Openreach are the ABSOLUTELY least contactable company in the world! This for a company that is suppose to specialise in communication! You would have more chance of contacting a martian on Mars!

HTH,

Mark King MCP
IT Technical Support
MK Technical Support
Tel: 01256 467556
Mob: 07917 450905
@: [email protected]
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