In reply to a post by mking90031:

Hi,

Have you tried asking to leave BT? Is your son's area cabled with VirginMedia? I use them in a well cabled area and get nearly 50Mb! He could then transfer his phone to Virgin and that way he isn't using BT copper wire. Openreach are the ABSOLUTELY least contactable company in the world! This for a company that is suppose to specialise in communication! You would have more chance of contacting a martian on Mars!

HTH,

It is easy to contact Openreach - if you have good reason to do so. The consumer is NOT an OR customer and it is OFCOM who insist on consumers going through other arms of BT and not direct.

Openreach are the ABSOLUTELY least contactable company in the world! This for a company that is suppose to specialise in communication! You would have more chance of contacting a martian on Mars!

You are so right! We (I am next door) live on a private lane - no other alternative I am afraid but I am very pleased to announce that 2 vans turned up just after lunch and the 2 engineers went and climbed the offending pole, opened the box and fiddled around for some time and everything seems to be working again. Just hope it stays that way. Now my son needs to get compensation for paying for a service that he didn't get for nearly 2 months, for the subscriptions he couldn't use, for all the phone calls he had to make, etc. I bet BT make it as hard as possible so that people just go away glad at last that they have a service.

Thanks for all the advice everyone.

He might get a reduction in his bill for the broadband. He is less likely to get money back for calls. And he is pretty much certainly not going to get money back for 3rd party services like subscriptions.

It is easy to contact Openreach - if you have good reason to do so. The consumer is NOT an OR customer and it is OFCOM who insist on consumers going through other arms of BT and not direct.

Well said.

I do hope the technical support you offer is a little sharper than the rationale behind posting two telephone numbers and an e-mail address on a public forum.

Hmm, a "fully qualified" IT professional whose website shows all the certifications - that being an MCP in Win 2000. And a website that uses Comic Sans as the font...

Of the same ilk as the punter I met, whose 'IT Professional' chum had come round to help replace his router for him. Plugged a microfilter and leads into the PSTN out of an obvious ADSL faceplate {he must have unplugged the correctly connected leads from the old router to do so} and left the poor sod without broadband over Christmas as a result .......

I find making no claims to be a professional anything is always the safest bet.

Oh my god. The (web-based) horror, the horror! There is absolutely no excuse for a "business" focussed IT company to have such a web-site, mired in 90s design techniques. And as for the twitter feed that is almost exclusively links to gumtree ads, you're not doing your reputation any favours.

RobC.

Was that meant to be a reply to this post(er)? I hope so - but using the Reply button on it would have made things much clearer .

Yep, it was. My bad! Trying to do too many things at once.