I never spotted that... lol.

I don't know it there are any other associated fees or anything with the legacy packages they offer, perhaps there's a factor that hasn't been stated?

From Zen's point of view, I should imagine the whole exercise is nothing more than a simplification of the tangle of packages they previously offered. From the customers point of view, I can understand what a rude shock this may have been; perhaps a simple mistake on the quoted numbers, due to that shock?
 

Sorry pressed wrong button on the calculator £31.20 incl vat. Not much different from the op.

I must be missing something as if you go from your 8000 Active to the current Active the price stays at your existing £25.32 so why not just swap to the current Zen Active? It works with ADSL in that at my distance from my cabinet my router connects on ADSL.

In reply to a post by Jax2:

I must be missing something as if you go from your 8000 Active to the current Active the price stays at your existing £25.32 so why not just swap to the current Zen Active? It works with ADSL in that at my distance from my cabinet my router connects on ADSL.

The issue being that the email makes no mention of the option to move to one of the newer, cheaper, packages.

Zen is often held up as a better alternative to the "big boys", but they don't seem to be playing any fairer than them.

Think the issue is to do with how much Openreach are now charging ISP for providing a ADSL Max only service. They are trying to force people onto 21CN which is cheaper. This is all fine and well, unless you are on a 20CN only exchange you have no fttc and no option.
I know a few ISP's who won't even provide service on 20CN exchanges anymore.

The gist of the email is, "this is the price increase, if you don't like it email us so we can supply your details for transfer to another provider" Great customer relations.

I am assuming the website price will alter in July.

I will ring Zen tomorrow to try and sort this out

I was just looking at Zen ADSL packages to replace some existing connections that I manage, does Zen use 21Cn network in no LLU areas,

The packages on their website list upto 8mbps?

Also not sure if anyone knows but does the package cost for Zen Lite £18.37 inc Line Rental... I don't think it does but its no clear?

ADSL Max and WBC/WBMC (21CN) are BT Wholesale products. Nothing to do with Openreach.

Also I'm fairly sure there are several 20CN exchanges that have ADSL2+ available from LLU suppliers.

Edited by RobertoS (Wed 08-Apr-15 17:50:53)

In reply to a post by agkq62:

The gist of the email is, "this is the price increase, if you don't like it email us so we can supply your details for transfer to another provider" Great customer relations.

Those are the rules, you're entitled to leave.

What should the email have said?

Post deleted by Jax2